In April 2013, Capital One launched a site-wide responsive web strategy, becoming the first Top 10 bank to do so, and joining the small list of Fortune 200 companies to embrace responsive design. Learn how this effort was brought to life through firsthand accounts by the three UI Design team leaders who developed strategy, oversaw implementation, and socialized the project through the political minefield of a large-scale enterprise.
Scott Childs (Sr Interactive Creative Director):
Scott started as a web designer in 2000 and is currently Sr Interactive Creative Director for Credit Cards at Capital One Financial. Through empathy and iteration he is passionate about drastically changing the expectations and experiences a user has when interacting with their bank and their money. Scott lives in Richmond VA and is a graduate of Virginia Commonwealth University. When not designing he spends his time at swim meets and lacrosse practice, customizing vinyl toys, and spends way too much time in a black hole called Reddit.
Rob Huddleston (Interactive Creative Director • Standards & Governance)
As part of the Digital UI Design team since 2008, Rob currently manages web standards and governance at Capital One using an approach that combines principles of traditional art aesthetics with positive multi-channel, multi-device user experiences. With a BFA in Painting and Print Making from Virginia Commonwealth University, Rob has been exploring ways to combine fundamental design practices with digital experiences since 2003.
Brian Dillon (Interactive Creative Director • UI Engineering)
Brian is the lead UI Engineer at Capital One, where he develops useful and engaging web experiences while concentrating on delivering inclusive, user-centered design patterns and standards-based semantics. Early in his life, Brian was involved in a freak accident that fused the left and right hemispheres of his brain, allowing him to be passionate and creative while always remaining overly analytical and strategic about everything.