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Better Customer Connections

Rob Breen and Craig Brown present this session on Better Customer Connections.

Customers in a lean start-up are tracked and monitored relentlessly. But what about in complex corporate environments?

We will introduce a technique that helps you better understand what your stakeholder network care about and plan what you will do about it.

You can run this as a retrospective idea or run it as part of your discovery and change management work.

Join or login to comment.

  • Craig W B.

    If you want to sign up to participate in Rob's roduct beta, let me know.

    September 13, 2013

    • Abi B.

      I had a feedback from a customer today. I am finding expectations and breaches, and the causes quickly. We decided to have a checklist for future purpose.

      1 · September 20, 2013

    • Craig W B.

      Great news.

      September 21, 2013

  • Mark D.

    yes very good session - insightful !

    September 10, 2013

  • Christian A.

    Really enjoyed the session

    1 · September 10, 2013

  • Steve

    2 of us downstairs trying to get in, can anyone oblige?

    September 10, 2013

  • A former member
    A former member

    Can't make it either, hope to see presentations if possible

    September 10, 2013

  • Kelsey van H.

    Sorry guys still stuck at the office not going to make it.

    September 10, 2013

  • Kim L.

    Unfortunately I won't be able to make it. If there is a preso can I please get it ?

    September 10, 2013

  • A former member
    A former member

    Looking forward to attend this session

    September 5, 2013

  • Vahid

    I'm in. I'm a Analyst programmer and I gonna improve my business analysis knowledge

    September 3, 2013

  • Kim L.

    Looking forward to it!

    August 19, 2013

    • Craig W B.

      A variation on Value stream mapping for you :)

      August 27, 2013

  • Amanda Zhang changed the location to Swinburne University, CBD

    August 23, 2013

  • Dan

    I'm in. I'm a BA and looking to connect with other BAs, share ideas, and experiences.


    August 17, 2013

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