Effective decision making has to be free of emotion and based on evidence and educated judgement; however...
The way a decision is implemented and the likelihood of its success is totally dependent on the emotional state of those involved in implementing the decision; from the people at the top of the organisation to the most junior person.
Through advances in neuroscience and brain scanning techniques we now know that emotion affects everything we do. Solid research is now underpinning the value of emotional intelligence as an essential part of effective decision making and implementation:
• Over 80% of competencies that differentiate top performers from others are in the domain of EI. Harvard Business Review (2003)
• Companies, who have executives with higher levels of emotional intelligence, are more likely to be highly profitable. Dulewicz, Young, Dulewicz. Journal of General Management (2008)
• After training in emotional intelligence, accidents reduced by 50 percent, formal grievances were reduced from 15 per year to 3 per year, and the plant exceeded productivity goals by £180,000. Orme, G Competency & Emotional Intelligence, vol. 10, no.4, Summer 2003, pp 43-48
• American Express tested emotional competence training on Financial Advisors; trained advisors achieved 10% more than the control group who did not receive the training.
• After a Motorola manufacturing facility provided training in Emotional Intelligence, 93% of employees had an increase in productivity. Institute for Health and Human Potential, 10 year study
Emotional Intelligence is not a big corporate buzz phrase. It's real, it affects us all whatever size of business we are in: from the sole trader upwards.
The good news is you can get better at it, become more effective and achieve better results for yourself personally and for your business, with just a little training.
Many US business schools require applicants to complete an EI questionnaire before they are accepted, Harvard and Yale included.
About Dene Stuart
Dene has over 30 years commercial, leadership and management experience; having held director roles within major national and regional media companies.
The most exciting of which was undoubtedly his time as Advertisement Director at The Daily Mirror where he enjoyed working with the charismatic Piers Morgan.
Managing large teams in multi site offices gave Dene the broadest possible range of employment, team, motivational and performance issues to deal with and was the key to his interest in personal development and performance.
Dene is a licensed behavioural analyst and has a BSc in Management Science from The University of Manchester, Institute of Science and Technology. His
first book ResourcefulMe, was published in June 2013 and looks at the subject of resourcefulness in the workplace.