dave

Location:

Round Rock, TX

Member since:

February 26, 2013

Where do you work?

Management Consultant - Past with Deloitte, E&Y, Infosys and boutique firms

Are there particular areas of Knowledge Management that you would like to learn more about?

Social and Collaborative KM - Applying the wisdom of crowds to problem-solving.

Introduction

My focus is customer experience and innovation management (process and products). KM is critical to improving CX and direct impact on NPS, CSAT ..... every measure critical for strong brands and customer acquisition/retentio­n


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