Global Social CRM meetup
- July 13, 2010 · 3:30 PM
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This location is shown only to members
Dear all!
I am very excited to provide you with more information about this upcoming event:
Thanks to CISCO and Marriott, we will be able to host this event in real/virtual mode [telepresence] out of 3 US locations:
Santa Clara, CA, Washington, DC and New York, NY.
Other locations will be able to join us via live streaming [ http://www.justin.tv/...] and webex [info below]! Meetup organizers will get all the information on how to join.
Googlewave is set for each location to live blog, post photos, videos from all the meetups:
https://wave.google.c...
Photos from your local meetups can be posted on #GlobalSCRM group on Flickr.
Twitter: #globalscrm
Keynote will be delivered by Paul Greenberg [virtual].
Panel on online communities will be moderated by Esteban Kolsky out of Santa Clara location.
We have very limited spaces open.
In Santa Clara: 20 seats.
In New York - 4 seats [sponsors only].
In DC - 4 seats [sponsors only].
You are registering for Santa Clara location only here!
Schedule [PST]:
3:30 pm - 4:00 pm - reception/networking
4:00 pm - 5:30 pm - panel + Q&A
If your company is interested in sponsoring and getting a seat for your prospect/customer/partner, etc at NY or DC location, please contact me ASAP.
I will be adding panelists information and more shortly.
Santa Clara Telepresence Location moderator and panelists:
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-thank focused on Customer Strategies.
He has over 22 years of experience in customer service and CRM consulting, research, and advisory services. Most recently he spent eight years at Gartner, focused on Customer Service and CRM research. While there he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). In addition, he wrote on the social networking topics that led to today’s revolution and assisted Fortune 500 and Global 2,000 organizations in all aspects of their CRM deployments.
Mr. Kolsky is currently researching and advising vendors and organization how to extend customer interactions from the CRM niche to the entire organization in their efforts to become Social Businesses.
Katy Keim serves as Lithium’s Chief Marketing Officer, leading all strategic marketing activities for the company including branding, positioning, communications, go-to-market strategy, and customer acquisition programs.
Prior to joining Lithium, Katy was the Executive Vice President of Marketing at ServiceSource, a global leader in service revenue solutions for the high-tech and healthcare industries. During her tenure, Katy was integral to the company’s success in growing from $7M to $100M+ in revenues and extending its global footprint to over five service centers and 700 employees. Under her leadership, ServiceSource established itself as the market leader in delivering revenue results for blue-chip technology brands with its deep customer analytics and insights.
LaSandra Brill
Sr. Mgr, Global Social Media, Cisco Systems
LaSandra Brill is a social media enthusiast, avid blogger and marketing innovator. As Senior Manager of Global Social Media, LaSandra Brill shapes Cisco’s marketing strategy to include a mix of social media marketing techniques leveraging web 2.0 technologies. At Cisco she is known for building and executing the social media strategy of one of the top five product launches in company history.
LaSandra holds a Bachelors of Science in Business Administration with a concentration in Management from San Jose State University. You can view her LinkedIn profile here.
Brian Solis is globally recognized as one of the most prominent thought leaders and published authors in new media. A digital analyst, sociologist, and futurist, Solis has influenced the effects of emerging media on the convergence of marketing, communications, and publishing. He is principal of FutureWorks
Washington, DC location: panelists and participants:
Munish Gandhi [panelist]
CEO
Hy.ly
R “Ray” Wang is a Partner with Altimeter Group and the author of the popular enterprise software blog “A Software Insider’s Point of View”.
Shashi Bellamkonda works at the heart of Web hosting company, Network Solutions, as their first-ever 'Social Media Swami'. In this leadership role he has helped Network Solutions aggressively move into the online space to actively listen to and interact with its customers.
Mei Lin Fung - chairman of the Institute for Service Organization Excellence is an internationally recognized pioneer, speaker and writer on customer relationships. Her career has been spent at the “bleeding edge” experience in world-class organizations: Core Planning Committee Chairman of Douglas Engelbart’s Bootstrap Alliance 2001-2004; Founder of the Silicon Valley Netmarketmakers’s chapter, 2002 which evolved into the SDForum WebServices SIG, Co-Founder of the Xtreme Internet Conference 2000, Co-Organizer of the world’s largest JAVA Special Interest Group, CityJava 1998..
New York, NY location: panelists and participants:
Mitch Lieberman has a passion for solving complex business problems by creating the optimal alignment of people, process, and technology. Mitch works with companies of all sizes, helping them leverage social technology to better manage their relationships with individual consumers and/or their business customers.
Frank Eliason is the Director of Digital Care for Comcast and handles all incoming requests to @ComcastCares on Twitter. He also runs a team of Comcast reps online including @ComcastDoug, @ComcastBonnie and @ComcastBill. Frank also writes on a blog called Time to be Frank, and speaks at events across the country.
PETER GRAMBS Vice President, Customer Solutions Practice
Cognizant Technology Solutions
Peter Grambs heads up the Customer Solutions Practice for Cognizant Technology Solutions. He brings to Cognizant over 20 years of CRM and technology consulting experience for a diverse set of Global 2000 clients. Prior to coming to Cognizant, Peter was a Principal with Booz·Allen & Hamilton, New York,
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WebEx Info
Meeting Number: 203 140 732
Meeting Password: Once you have registered for the meeting, you will receive an email message confirming your registration. This message will provide the information that you need to join the meeting.
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To join this meeting (Now from iPhones and other Smartphones too!)
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1. Go to https://cisco.webex.c...
2. Enter the meeting password: Once you have registered for the meeting, you will receive an email message confirming your registration. This message will provide the information that you need to join the meeting.
3. Click "Join Now".
4. Follow the instructions that appear on your screen.
To join the teleconference only
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1. Dial into Cisco WebEx (view all Global Access Numbers at
2. Follow the prompts to enter the Meeting Number (listed above) or Access Code followed by the # sign.
San Jose, CA: +1.[masked] RTP: +1.[masked]
US/Canada: +1.[masked] United Kingdom: +44.20.8824.0117
India: +91.80.4350.1111 Germany: +49.619.6773.9002
Japan: +81.3.5763.9394 China: +86.10.8515.5666
CCP:+14085256800x203140732#
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Other Global SCRM meetups in US and around the globe:
HUGE Thank you to our sponsors:
Public CISCO Telepresence
Marriott Hotels
Lithium Technology
Cognizant
Ant's Eye View
Hy.Ly
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Marcio Saito
First, thanks to Tatyana and the panelists.
I was at the Santa Clara location. I think the initial distraction with the remote presence technology and the glitches with the video feed is the initial cost of building community infrastructure. They will go away as we repeat it.
As for content, I think the conversation was good, but could be more focused with a smaller number of panelists (3 or 4) for a smaller than 2-hour window, more focus on Q&A. We could probably skip long introductions since the panel profiles are published to the audience prior to the meeting.
July 14, 2010
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jberkowitz
The live streaming video was terrible... it was constantly starting and stopping which made it very difficult to watch and to understand what was being said. Also... there was no focus to the conversation.
July 14, 2010
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Tatyana Kanzaveli
For the first time we run this meetup across 3 states in US connected via CISCO Public Telepresence Suites, across the world via WebEx, Livestream and Twitter. Awesome job everyone!
July 14, 2010
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Dan Holden
Good overview of the breadth of issues related to CRM. Would like to see a discussion of best practices (as opposed to case studies) and perhaps a discussion about how to set up metrics that will make all corporate "customers" happy.
July 14, 2010
30 attended
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PAM
Event Host
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Jason North +2
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A former member
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A former member
Your organizer's refund policy for Global Social CRM meetup
Refunds offered if:
- the Meetup is cancelled
- the Meetup is rescheduled
- you can cancel at least 2 day(s) before the Meetup
Payments you make go to the organizer, not to Meetup. You must make refund requests to the organizer.
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