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Healthcare Business: The Keys to Patient Satisfaction

  • Jul 29, 2013 · 6:00 PM
  • This location is shown only to members

Join others from Boston Small Business Success Network to meet with other small business owners who work in healthcare to discuss shared challenges.

The Keys to Patient Satisfaction

It is often difficult for physicians and practice staff to assess patients’ satisfaction with their practices. Did a patient wait too long? Did the physician allow time for the patient’s questions, and were follow-up instructions clear? Were the staff members helpful and courteous?

Patients may not freely share their impressions with a physician or practice manager, but will offer their opinions to friends, family and consumer rating websites, such as Angie’s List or Yelp. When patient feedback is collected and acted upon in a meaningful way, the physician’s office can use the data to create satisfied and loyal patients who will help a practice grow.

Come and learn from the experts who are actively working on implementing programs to improve patient satisfaction, learn the successes and the difficulties hospitals are facing implementing such programs.

Featured speaker

PictureJoslin Diabetes Center, President & CEO John Brooks III, MSBA, is a well-known life sciences executive, Brooks assumed the President and CEO responsibilities in March 2011, leaving the role of Chairman of the Joslin Board of Trustees that he had assumed the previous year. Previously, Brooks co-founded three life sciences companies including Insulet, which offers an insulin-pump system for people with type 1 diabetes. He has been principal of Healthcare Capital Consulting LLC, which advises early-stage life sciences companies, and a founder of Prism VentureWorks, which raised more than $1.25 billion in capital. Brooks also has been chief executive of Reflectance Medical, which offers technology for non-invasive monitoring of critically ill patients. A native of Massachusetts, he holds an M.S. in Business and a B.B.A. cum laude from the
University of Massachusetts at Amherst.

Evening Agenda

6:00 to 6:30 - Networking & live music

6:30 to 8:30 - Speaker panel.

Food and Wine will be served.

Practical Details

Full details available on event website

The Cambridge Innovation Center is a 1 minute walk from the Kendall Square stop on the MBTA red line.

Cost and How to Register

The cost of this event is $10 and you can register through the yellow link below.

Register here or click the yellow Register Now button to reserve your spot.

Make sure to mark your calendar now so you don't forget.

Got Questions?

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  • Jason K.

    Unfortunately a last minute conflict has come up, sorry to miss the meeting!

    July 29, 2013

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