|Sent on:||Saturday, August 10, 2013 10:43 AM|
I used to "Contact Seller" button yesterday on Amazon with regards to my Tuner:
The United States Postal Service has no knowledge of the tracking number provided, and no other delivery company is indicated. I require this item by Thursday, August 15th for a professional obligation. I thought this would be plenty of time per the description of the shipping method I opted, but September 17th is almost Two Months from the time I placed the order! This is simply not acceptable.
This is the reply:
Good day! Much thanks for your message.
Thank you so much for your purchasing from our store.
Maybe there is some misunderstandings about the delivery time. Actually the delivery time 3-5 days or 5-8 days shipping offered by Amazon on the check-out page is not the real time. This delivery time offered by Amazon often misled many customers. We have been reflecting this issue to Amazon continually but they did not offer us a practical solution. I feel so disappointed about it. Actually the customers in USA usually get the item within 10-16 days not a month long if the item ships from China.
About the estimated delivery date you have seen, pls ignore it since it is the wrong information. Because amazon did not offer us a choice for 10-16 days only under 10 days which we can not promise that the customers will receive their packages in 10 days. Therefore we have to choose the wrong information for a month(30 days) estimated delivery time. So sorry for this inconvenience caused for the wrong information. Actually we will ship your order in 1-2 days once your payment went through. And your order has been sent on Agu 3 already.
If you still can not receive it by Agu 14, pls keep us informed in advance. Thank you.
At the same time would you please kindly do not leave a neutral or negative feedback to us? Also please do not file a claim to Amazon immediately. Sorry for the accident but we will always try our best capacity to help you with sincerity. We are just a small and new store here and the bad feedbacks and claims are fatal to us. They will cast a big influence on our selling account and sometimes even bring some disaster to us.Thanks in advance for your understanding.
Your patience is highly appreciated. Hope you will receive your item soon and enjoy using it. Thank you!
Any question, please feel free to contact us.