Re: [BucksMusic] Customer Service needs fine-tuning...

From: user 9.
Sent on: Monday, August 12, 2013 12:28 PM
... I don't know how to do that... I'm sorry. I suppose you could mark BucksMusic-list as spam?

On Mon, Aug 12, 2013 at 12:23 PM, Bob Daley <[address removed]> wrote:
Can someone please take me off the email thread? Thank you.


Subject: Re: [BucksMusic] Customer Service needs fine-tuning...
From: [address removed]
To: [address removed]
Date: Mon, 12 Aug[masked]:21:28 -0400

No thanks, I had an Amazon rep credit my account for the value of a new snark already. I'm told it should arrive this afternoon. The original order will still arrive next month, so this one will have to suffice until then. I'll just have to tune my bass with my android (once I get that working again), as the snarks don't like tuning anything outside of guitars, it seems...

On Mon, Aug 12, 2013 at 1:00 AM, MarieTHarris <[address removed]> wrote:

Jeremy, would you like me to try to order a snark for you from Amazon? I can have it sent to your address and you can pay me when you see me at a jam.    Marie

 

From: [address removed] [mailto:[address removed]] On Behalf Of Jeremy Warn
Sent: Sunday, August 11,[masked]:56 PM
To: [address removed]
Subject: Re: [BucksMusic] Customer Service needs fine-tuning...

 

Yeah. I do that exact one, and had problems. I can't order it online, as they decline my card inexplicably  I try for in-store pickup, and they want $40....

On Sun, Aug 11, 2013 at 2:02 PM, William Swezey <[address removed]> wrote:

 

Select the blue one in the drop down and it's $8.34 at GC.  

Sent from my iPad


On Aug 10, 2013, at 9:06 PM, "Jeremy Warn" <[address removed]> wrote:

Also, on my way home from where? I can't drive because of my disability....

On Sat, Aug 10, 2013 at 9:05 PM, Jeremy Warn <[address removed]> wrote:

Yeah, a snark at Guitar Center is $39.99. Musician's Friend gives me nightmares and flashbacks...

On Sat, Aug 10, 2013 at 7:26 PM, William Swezey <[address removed]> wrote:

Do we all need to know this? Please take me off this thread... If this was about a Petersen 490 strobe tuner I'd maybe appreciate knowing there was a shyster out there. A snark!? Stop by Guitar Center and pick one up in your way home or log on to Musicians Friend. Really....

Sent from my Verizon Wireless BlackBerry


From: Sheldon Ziro <[address removed]>

Sender: [address removed]

Date: Sat, 10 Aug[masked]:36:58 -0400

To: <[address removed]>

ReplyTo: [address removed]

Subject: Re: [BucksMusic] Customer Service needs fine-tuning...

 

Great! Glad you persisted and got through to the right person! ;)

Sent from my iPhone


On Aug 10, 2013, at 3:44 PM, "Jeremy Warn" <[address removed]> wrote:

Ok...

 

Reached out to Cara at Amazon Customer Service via online chat. She's going to put the hurt down on them, and is sending me out a snark free of charge: http://www.amazon.com/gp/product/B00646MZHK/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1

 

I'll still get the model I originally ordered... eventually.

On Sat, Aug 10, 2013 at 2:36 PM, Jeremy Warn <[address removed]> wrote:

I'm not exactly sure how to straighten this one out aside from blasting them on a review. I'm trying to find an option with Amazon to appeal to them for help, but got sidetracked by trying unsuccessfully to repair my smartphone...

On Sat, Aug 10, 2013 at 12:59 PM, Sheldon Ziro <[address removed]> wrote:

They shouldn't be online selling goods, period! Sound like a bunch of hustlers. And not very good ones at that! They sound pitifully desperate! I hope you get this straightened out, my friend!

Sent from my iPhone


On Aug 10, 2013, at 11:19 AM, "Jeremy Warn" <[address removed]> wrote:

Why thank you! I was starting to wonder if I was the crazy one when I started thinking these people should be on eBay, not Amazon.

On Sat, Aug 10, 2013 at 10:53 AM, Sheldon Ziro <[address removed]> wrote:

I would DEFINITELY leave a horrific review on there web page....which would simply be the TRUTH! You should've received your product by now. The fact that you can't track it, and the ridiculous response from whoever it was the wrote you .... is more than enough if a reason to do anything and everything you can to either get your goods or shut them down. That response from them is a joke. A bad one too, not funny at all.

Sent from my iPhone


On Aug 10, 2013, at 10:43 AM, "Jeremy Warn" <[address removed]> wrote:

It's on! 

I used to "Contact Seller" button yesterday on Amazon with regards to my Tuner:

The United States Postal Service has no knowledge of the tracking number provided, and no other delivery company is indicated. I require this item by Thursday, August 15th for a professional obligation. I thought this would be plenty of time per the description of the shipping method I opted, but September 17th is almost Two Months from the time I placed the order! This is simply not acceptable.

This is the reply:

Dear friend,

Good day! Much thanks for your message.

Thank you so much for your purchasing from our store.

Your item has been shipped out from China via USPS, the tracking number is LN[masked]CN, and you can trace it at here:  https://www.usps.com/welcome.htm orhttp://www.ems.com.cn/english.html

Usually, you will get it actually in 10~16 days after it was shipped in normal condition. The estimated delivery time offered by Amazon is not the real time.

Maybe there is some misunderstandings about the delivery time. Actually the delivery time 3-5 days or 5-8 days shipping offered by Amazon on the check-out page is not the real time. This delivery time offered by Amazon often misled many customers. We have been reflecting this issue to Amazon continually but they did not offer us a practical solution. I feel so disappointed about it. Actually the customers in USA usually get the item within 10-16 days not a month long if the item ships from China.

About the estimated delivery date you have seen, pls ignore it since it is the wrong information. Because amazon did not offer us a choice for 10-16 days only under 10 days which we can not promise that the customers will receive their packages in 10 days. Therefore we have to choose the wrong information for a month(30 days) estimated delivery time. So sorry for this inconvenience caused for the wrong information. Actually we will ship your order in 1-2 days once your payment went through. And your order has been sent on Agu 3 already.

If you still can not receive it by Agu 14, pls keep us informed in advance. Thank you.

At the same time would you please kindly do not leave a neutral or negative feedback to us? Also please do not file a claim to Amazon immediately. Sorry for the accident but we will always try our best capacity to help you with sincerity. We are just a small and new store here and the bad feedbacks and claims are fatal to us. They will cast a big influence on our selling account and sometimes even bring some disaster to us.Thanks in advance for your understanding.

Your patience is highly appreciated. Hope you will receive your item soon and enjoy using it. Thank you!

Any question, please feel free to contact us.

Best regards,

Gillian

And my subsequent response:

 

Gillian,

 

Your reply did not address my concern and lacked even basic professional courtesy. Your message was fraught with misspellings and abbreviations, giving me a sense that I am not dealing with an international corporation, but an adolescent providing excuses and literally begging for a good review in lieu of providing good customer service. Some sentences lack comprehensive structure and unity. You have requested that I contact you if my shipment is not delivered by August 14th, "in advance". Please clarify this statement and explain what you intend to do in this event. Should the 14th arrive and I do not have the item, it will already be too late.

 

The one solution you did provide is not adequate: the tracking number in your response is not found on either site. I have no evidence that this item has shipped. Moreover, I am actually more concerned with the safety and delivery of my purchase since reaching out to your company.

 

It is not the purchaser's responsibility to ensure that the relationship between your company and Amazon is functional and truthful. There are many other ways you can communicate your challenge to your potential buyers. Shipping times can be inserted into item descriptions. You can actually select the 30-day shipping info, as that is still a highly optimistic estimation with this purchase--August 3rd to September 16th is significantly greater than 30 days. You may want to renegotiate your options with EMS, or take your business to another delivery company altogether.

 

I cannot, in good faith, leave any positive or even neutral feedback for this purchase. I feel strongly that such dishonesty would do a disservice to future customers on Amazon and undermine customers' confidence. I do not see any need to apologize for this, as I was not treated respectfully or conclusively by your reply.

 

And I certainly do not appreciate the request to lie on your behalf.

 

Jeremy S. Warn

V.P. of Sales

Archon Computing, Inc.

Chief Technical Liaison

Archon Tactical Solutions, Inc.

 

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