Oct 17, 2011 · 6:30 PM
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Patrick Quattlebaum, Chief Experience Officer of Macquarium, will be joining us to fill our brains with lots of knowledge.
Seamless. Holistic. Personalized. Brands large and small are placing increased importance on presenting a consistent and integrated cross-channel customer experience. Unfortunately, the larger the corporation, the thicker the walls between silos. In this presentation, I'll discuss my methods (and hard lessons learned) for building cross-functional relationships and trust in service of innovative cross-channel experiences.
This talk will be brought to you by the letters:
B is for Blueprints
C is for Co-creation
D is for (Big D) Design
F is for Facilitation
O is for Omni-channel
S is for Service Design
X is for X-Channel