This is one CCS meeting you DON'T want to miss! We have a TERRIFIC panel lined up AND a special surprise this month!
Customer Success isn't just about retention and sales--it's about delivering good service, too. How can YOU build a culture of service excellence? This meeting explores how companies can build and reinforce the cultural norms driving superior customer experiences. Join Matt Feierstein, President and COO of PaySimple, Michael Joseph, CEO of InvitedHome, and Catherine Blackmore, Chief Customer Officer of Bluenose as they discuss company values, leadership responsibilities, metrics, processes, hiring, training, and indoctrination practices that promote the best service culture. As always, it's a great way to network with people from all over Colorado who do what you do.
Our host, RoundPegg, is an expert in culture science. In a separate e-mail coming soon, we will invite you to participate in a survey to benchmark the Customer Success culture!! Answer some questions, have your CSM colleagues do the same, and join us to discover the unique cultural fingerprint of Customer Success. Will the group be Collaborators, Commanders, Cultivators, Competence(rs?) or a mix? Be the first to know on August 14!! Understanding the personality profile can help you hire and develop the right people for your CSM team.
RoundPegg's very cool office space is right on the Pearl Street Mall--have dinner, take in a street show, or hug a hippee on your way there. Customer Success doesn't get much better than that! Register today!