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Grace B.


Boulder, CO

Member since:

February 20, 2014


What is your company name?


What is your role in promoting customer retention and loyalty?

Our team manages the onboarding and training of new customers, daily retention and success and renewals and upsells through our annual contracts and customer base.

What topics most interest you?

Connecting with others in customer success. Case studies. Best practices. Tools and technology in the success landscape.


I'm the Director of Customer Success for Kapost, a SaaS content marketing platform for enterprise marketers. I live and work in downtown Boulder and am a content creator myself. I run two blogs, and write about food for Eater Denver & Boulder Weekly.

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