TOPIC: Developing a Customer-Centric Organization: The Eloqua Journey
Join us to hear about Eloqua’s on-going journey to develop a customer centric organization. Kia Puhm will describe their Ideal Customer Experience (ICE) initiative that was started 2 years ago. Kia will share what her team did; what they have learned, and where they are going.
ABOUT THE SPEAKER:
Kia Puhm, is the Vice President of Customer Experience at Eloqua. Eloqua, a wholly-owned subsidiary of Oracle, is the leading provider of modern marketing automation and revenue performance management software.
• 6:30 pm -- Doors open - Wine and light snacks will be provided
• 6:30 - 7:00 pm -- Networking - Reconnect and meet new colleagues
• 7:00 - 7:30 pm -- Presentation
• 7:30 -- Discussion and Q&A