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Customer Success at Scale: From Startups to the Enterprise

  • Sep 15, 2014 · 6:00 PM

Join us for the next Customer Success Meetup event to about Venk Chandran's career in customer success.  From his early days at Toronto start-up Rypple to his senior role at Salesforce, Venk has developed deep insights into the strategic value of Customer Success.

This event will be hosted by community members Hayley Scott and Lynn Torbet from Vend.


Venk Chandran is a Customer Success Executive at  He's worked in various Go to Market and delivery roles for Startups and Enterprise technology companies for over 12 years.

As one of the original members of Rypple he has helped build the Customer Success practice before and after being acquired by

Currently, Venk is responsible for the Customer Success Strategy & Enablement for new Salesforce Acquisitions and building products that deliver customer success for thousands of Salesforce customers.

Venk advises startups in Toronto, San Francisco, and Singapore on Customer Success.


• 6:00 - 6:30 pm -- Doors open

• 6:30 - 7:30 pm -- Presentation and Q&A

• 7:30+ pm -- Networking




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  • Tim P.

    Hi Venk what are your thoughts on the school of thought that you should 'Surprise and Delight Your Customers' vs 'Customers want fast and efficient service.'

    September 15, 2014

  • Venk C.

    Hi all. Thanks again for the opportunity. It was really great to meet you all. Could you all do me a favor and give me some much needed feedback:

    I will post my deck on slideshare shortly. but feel free to email me anytime.

    2 · September 16, 2014

    • Chad H.

      Link doesn't seem to work for me

      September 18, 2014

  • Uma

    great talk, thanks for sharing.

    2 · September 16, 2014

  • Ali G.

    Amazing event - enjoyed the content (thank you Venk) and also enjoyed the company!

    2 · September 16, 2014

  • Ivan L.

    good experience sharing. some actionable items that can be implemented right away.

    1 · September 16, 2014

  • John P. K.

    Thanks to Lynn, Monique and the rest of the team at Vend for hosting the meetup and providing the refreshments.

    2 · September 16, 2014

  • Sergiy T.

    Very helpful. Especially when I compare shared experience with my own, I start to re analyze some issues of my current strategy. I'm enjoyed and inspired.

    1 · September 15, 2014

  • Chad H.

    Venk was excellent. Great insights!

    1 · September 15, 2014

  • Tim P.

    This may be of interest to folks. is hosting an event tomorrow about providing an effortless customer experience.
    (I meant to mention this at our meet up this evening):

    The emergence of the social and mobile connected consumer has forced companies around the world to transform their approach to customer service. Customers expect companies to know them and answer their questions when they want and on whatever channel they want.

    We’re delighted to announce our highly sought after guest speaker: Matt Dixon, Executive Director, Financial Services and Customer Contact Practices at Corporate Executive Board and co-author of "The Effortless Experience". Matt will bring invaluable insights, research data and examples that shatter pre-conceived notions of what customer service organizations should try to solve.

    You can register here:

    1 · September 15, 2014

  • Tim P.

    Great talk Venk. Thanks for your answers to my questions about customer self service and reducing customer effort.

    1 · September 15, 2014

  • Whitney H.

    Thanks for organizing the meetup. Really appreciated Venk's insights and experiences shared!

    2 · September 15, 2014

  • Jessica W.

    I'm looking to learn how you balanced building the function while also delivering the client success services at the same time. How did you prioritize things, what were some things you'd do differently if you could... Looking forward to hearing the talk!

    2 · September 14, 2014

  • Venk C.

    Looking forward to meeting everyone at the event on Monday. What is one thing you're looking to learn?

    2 · September 12, 2014

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