Re: [wordpress-195] Problem with Dreamhost wordpress site

From: Sabahat A.
Sent on: Monday, January 28, 2013 1:03 PM
Thoughts:

* Dreamhost now backs up files. So you *shouldn't* lose stuff.
* Ping them on Twitter when issues are slow to resolve. Most businesses--and Dreamhost most of all--are real particular about their public image, especially on social media.

Sabahat.
---
Sabahat I Ashraf ("iFaqeer")
iFaqeer @ Gmail/Gtalk, Skype, Twitter, Facebook, LinkedIn, .com
darwaish @ yahoo
[masked]


On Mon, Jan 28, 2013 at 12:55 PM, rose <[address removed]> wrote:
hello all,

For the past 2+ years I have been working on an Art/Design/Craft
website called "Made In Slant."

http://www.madeinslant.com

I have been using Dreamhost to host it. For the past 20+ hours
my site has been down.

After sending Dreamhost 3 support requests and not getting any response
after 16 hours, I put in a request for a phone call back (approx $9).

The tech support person told me that my acct was empty; there are no files
and there is no log of any files being deleted or moved.

I asked to contact his manager. His manager emailed me and said that they
migrated my acct to another server last month, and the files must have
been lost then. But the past month I have been posting to my website
so I know the files were there as of yesterday afternoon.

I am terrified that the files on my website are lost. I have invested an enormous
amount of time (posting multiple times per day) on my website.
I get 500+ unique hits per day.

What should I do? I installed a wordpress backup but it only gives
me incremental backups and I have not saved most of them.

Please help.

thanks,
Rose




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