English teachers in Paris Message Board › Cancellations of classes when teaching business English
|A former member||
This is my first time posting to this board. I'm hoping to tap into other people's business English-teaching experiences.
What is a typical arrangement for teaching one-on-one business English, through a placement agency, and the learner cancels a lesson last-minute? I'm sure it depends on the contract, but I'm wondering what the industy standard is.
I've got a situation where I agreed to a schedule of (mostly Skype) classes, but the learners (who also approved the schedule) frequently cancel an hour or two ahead. The placement agency says "too bad, no teaching, no pay." Then they want me to find a make-up session for this person. Because of the timing, the hour I had reserved for them cannot be used to book a new lesson with another client, so it's a wash for me. In some cases I have also arranged paid childcare for that hour and then have no income to offset it.
Although I can see why a business person would have last-minute demands, this set-up seems absurd. In fact, it's just not sustainable for me. (Fortunately it is a brief contract.)
But I am curious: is this something other trainers put up with? Last-minute changes to pre-arranged class times and no pay for classes canceled by the learner?
Thanks in adavnce for any feedback!
Hello - no this is not standard. Typically language schools operate a 48-hour cancellation policy - so if the stagiaire cancels within 48 hours the lesson still gets paid for. This is for business clients; I've never heard of special treatment for busy execs. You could bring this down to 24-hours which I do for telephone lessons because it's not as bad as having travelled or planned to travel to the client's office. However I don't have to organise childcare etc.
An example wording that you send to the stagiaire or DRH at the beginning of the course is below.
Good luck! Cheers, Sean
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