January 11, 2014
I'm afraid that it's headed toward being a new silo rather than a Midas-like way of touching the customer and partner. UX needs to be aligned with the philosophy of the organization and the organization needs to enable the UX effort to interpret their findings and react nimbly.
A broader view of common approaches and pitfalls. A look at lean implementations.
UX and product lead for startups and higher ed.