Apr 3, 2013 · 10:00 AM
Most companies believe they deliver an outstanding customer experience, and yet most customers disagree. How do you REALLY know what your customers experience? Jeannie Walters, Customer Experience and Social Media Strategist, will present tips and tricks of a Customer Experience Investigation(TM) to ensure your experience is ahead of the competition.
About Jeannie Walters
Fascinated by social media and the shifting landscape of the customer experience. More importantly, I love being a mom to 2 boys and part of a great family. I thrive on smart conversations with even smarter people. I love laughing and seeing humor everywhere.
I speak, write, consult and generally think about how the small experiences we have each day - going to the bank, ordering online, tweeting - create the greater experience of our lives. My company 360Connextserves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which lead to results like increased online conversions or loyalty.
As a small business owner/harried working mother, I'm constantly looking for ways to do it faster, better, cheaper, but with greater results.
I'm an extrovert, but love a good night of tv with my husband and a bottle of wine. Feel free to take me to Napa Valley any time you'd like.