Mar 6, 2013 · 7:00 PM
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On March 6th at 7:00pm at THE RAILWAY CLUB *updated location as of Feb 26* Tamsin Smith will be giving a brief talk about her work in the UK as a Service Designer.
What to expect:
Take a mid-week break to enjoy food, drinks and good conversation with your HXD friends!
Learn about service design and how a service designer's role compares to a UX role. In a casual and open group setting, the following topics will be discussed:
- What is Service Design?
- How do we apply Service Design to Healthcare?
- How can Service Design be... of service?
Bio: Tamsin is a Service Designer bringing 10 years experience from the UK where she has worked as a consultant on several service design projects across sectors. Clients including BBC, British Airports Authority, London Olympic Games, The Young Foundation, Southwark Council, E.ON and Eurostar.
What is service design?
There are many variations in definition, here is the Wikipedia one: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.
Check back for more details on this topic when it becomes available.
If this is your first HXD event, please introduce yourself to me (Jenn Kong) and at the beginning of the event we can do a welcoming of all new members!
Hope to see you there!