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Digital Health: How do we avoid 'Digital Exclusion' in health & social care?

  • Jan 22, 2014 · 6:30 PM
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Digital Health: How do we avoid 'Digital Exclusion' in health & social care?


6.45pm - Dominic Stenning, Patient Leader @Patient_Leader

7.15pm - Helen Milner, CEO, Tinder Foundation @helenmilner

8.00pm - Networking break

8.30pm - Shirley Ayres, Co-Founder, Connected Care Network @shirleyayres 

Speaker Bios:

Dominic Stenning After experiencing Mental Health issues over my lifetime, I've been involved with my local trust as a volunteer and Independent Consultant (Non Profit) with a seat on Recovery College East Steering Group.
I've been labeled an "Expert By Experience" and latterly a "Patient Leader" as I was nominated by my Trust CPFT. A "Patient Leader" for me, basically boils down to being an Independent Consultant with a passion for Adult Social Care. As a Patient Leader I work to gain experience and enjoy meeting new people and learning new skills, especially in communication. As a Patient Leader I hope to build new relationships and put patients at the heart of the strategic decision making process.

Helen Milner is the Chief Executive of Tinder Foundation, a social enterprise and staff owned mutual. She is passionate about the benefits to individuals that digital technologies bring. Her priorities are to build capacity in local communities and to ensure that people get the capability they need to reap the opportunities of the web and 'digital by default' service delivery, and in the three years 2010 - 2013 her organisation and their hyper-local partners have helped 1.2 million people to do just that using the Foundation’s learning platform She’s now working on a range of new products such as and - to drive the use of digital by millions more people and thousands of organisations in the UK and elsewhere. Helen has over 25 years experience of working on the internet, starting in 1985 in the private sector with TTNS, developing online education services for schools. Then working in online services for schools and students in Australia and Japan in the late 1980s/early 1990s. Helen ran the ippr and University of Sunderland 'university for industry' pilot in 1997 that informed the creation of learndirect. She joined the newly formed Ufi in 1999 and helped to create and lead the learndirect learning network. Working closely with Government Ministers and officials since the 1990s Helen’s ambition is to ensure that the UK doesn’t leave anyone behind as the nation becomes more and more digital. In 2012 she was included in the the Digital Hall of Fame for the 20 influential Britons in digital. Helen is a Commissioner for Social Mobility for Brent Council, and is a member of The House of Commons Speaker’s Commission for Digital Democracy.

Shirley Ayres is the Co-Founder of the Connected Care Network redefining care and support for the digital age. She is Co-Presenter and Producer of the Disruptive Social Care podcast series. She is a respected commentator on digital technology and the power of social media to build and support community engagement and inclusion. Her Provocation Paper " Can online innovations enhance social care?" published by the Nominet Trust in 2013 has been widely cited as an invaluable contribution to understanding the power of digital to transform more person centred care. 
Shirley works with innovative organisations who wish to understand the power of digital engagement to build connected communities. 

The National Audit Office has warned that the British government's fixation with its digital-by-default agenda could create a "them and us" mentality that excludes more vulnerable members of society who don't access the internet.


A study by researchers at the University of Leicester and Monash University in Melbourne, Australia, indicates that the ‘digital divide’ in the United Kingdom is not a problem that has been overcome, and nor will it be overcome easily. The focus may have shifted, since any significant ‘digital divide’ is now largely located in patterns of use rather than patterns of access, but education, class and age continue to influence both.


Care homes urged to get residents online and stop the ‘digital divide’ becoming a ‘digital gulf’


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  • dave w.

    Great meeting. Needed little more time I think. Great discussion

    1 · January 23, 2014

    • Maneesh J.

      Thanks Dave - do you mean more time to cover the topic or more time for Q&A?

      January 24, 2014

  • Maria M.


    1 · January 23, 2014

  • Eddie J.

    Very interesting

    1 · January 23, 2014

    • Maneesh J.

      Thanks Eddie - great to meet you

      1 · January 24, 2014

  • Julian W.

    Excellent. Really pleased this topic has been aired, and glad people are taking notice of it.

    1 · January 22, 2014

  • Charles L.

    Three excellent, insightful & illuminating presentations - well done everyone. It's such a shame that so many people who said they were coming did not make it - they missed treat!

    2 · January 22, 2014

    • Maneesh J.

      Thank You for the feedback Charles. We hope that tonight will lead to some new ideas for how we get more people included in the digital domain to help them improve their health

      January 22, 2014

  • Dr Leonard A.

    People become more disengaged with ICT as they become older. They 'fall off the bandwagon' and the evidence is summarised in this St George's House Consultation Families and the voluntary sector are the key to sustaining digital engagement.

    1 · January 19, 2014

    • David C.

      Interested to know what 'old people' is defined as here. From my point of view, they were never engaged in the first place, not to the extent that they'd have the skills to manage online data - heck, even I struggle with government forms online.

      January 22, 2014

    • Maneesh J.

      Tonight's 3 speakers will share amazing insights. Look forward to seeing you there.

      January 22, 2014

  • David C.

    Looking forward to the event tonight. If anyone is coming from 'Social Media in the Pharmaceuticals Industry' conference - let me know :-)

    January 22, 2014

  • Roland W.

    Sorry I can no longer make it, have a great meet up.

    January 22, 2014

  • Harvinder S.

    Apologies for the late cancellation.

    January 21, 2014

  • Caroline R.

    Sorry - but logistical problems in my attending. Really hope it goes well and interested in seeing the presentations.

    January 21, 2014

  • Annie N.

    Need to take myself off the wait list as I'll be out of town, unfortunately. Hope it's a great event.

    January 21, 2014

  • Caroline H.

    Sorry but I am going to be out of town on business

    January 20, 2014

  • Peter S.

    Working on a digital hl7 project at guys and St Thomas hospital

    January 16, 2014

  • Eddie J.

    How can the open source community help?

    December 4, 2013

  • Nigel K.

    There will always be a section of every society that does not engage at all with technology. Our challenge is to use technology to identify them.

    1 · November 5, 2013

  • Maneesh J.

    An update - it's likely to be mid to late Jan 2014 that we hold this event. Will provide details as soon as venue confirmed.

    November 5, 2013

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