"Innovation comes from people who take joy in their work." - Dr. W. Edwards Deming
What is the nature of creative work? How is it fundamentally different from other kinds of work? How does a team or product organization transition from "process-defined work with tightly defined rules and narrowly constrained roles toward relationship-framed work to foster creativity, innovation and connection?*"
Using Deming as an inspiration, this talk will explore 3 psychological and sociological concepts and how they can affect teams and organizations. For each concept we’ll explore heuristics for improving group and team dynamics, and how we might use them to model a system utilizing kanban which may begin to enable the system to evolve toward a more effective and rewarding work process, integrating consumer insights, design thinking, and change management to deliver more customer value and better business outcomes.