John S.



Member since:

February 20, 2014


What do you/where do you work/study?

I work in Customer Experience for HSBC, heading up Innovation & Perception, and trying my hardest to bring some of these wonderful Behavioural Economics theories into the world of banking...

How do you use cognitive-behavioural theories? Or, in what way are you interested in using them?

I use them a lot in every day life, knowingly or unknowingly. I'm really interested in using them more to understand people more, and give better customer experiences as a result. Simple, really...


In a nutshell I’m intrigued by people, love Coaching, and seem to have decided that writing words is much more fun now than when I was at school, often found rambling at

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