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Customer Experience

  • Sep 4, 2012 · 6:30 PM
  • This location is shown only to members

Come out and meet your fellow UX peers over at Experian. Sean Van Tyne and Jeofrey Bean, authors of The Customer Experience Revolution will also be there to give us a very informative presentation on the topic of Customer Experience!

This event will have security due to the venue - You must be on the RSVP list to attend.


6:30 PM - Reception/Networking
7:00 PM - Announcements and Introductions
7:30 PM - Presentation

Along with hosting our event, Experian will also be picking up the tab for some light finger foods and beverages! This is an exciting field and topic and I'll hope you join the event to learn more about it and of course ask questions.

About our presenters:

Sean Van Tyne
User Experience Director, Fair Isaac

Sean Van Tyne is the User Experience Director at FICO where he provides leadership forteams across the United States, Europe and Asia. He is the author, with Jeofrey Bean, of thenew book “The Customer Experience Revolution—How Companies like Apple, Amazon, andStarbucks Have Changed Business Forever.”

Mr. Van Tyne is a sought-after speaker, moderator and facilitator on such topics as leadership,customer experience and experience design.

Mr. Van Tyne is on the board of the Customer Experience Revolution Institute; the President ofthe Customer Experience Special Interest Group; and an advisor to professional and corporateorganizations.

Jeofrey Bean
Principal, Del Mar Research & Consulting, LLC

Jeofrey Bean is the author, with Sean Van Tyne, of the new business leadership book '”TheCustomer Experience Revolution - How Companies like Apple, Amazon, and Starbucks havechanged business forever.”

As Principal of Del Mar Research and Consulting Jeofrey is an expert at building value anddifferentiation with marketing, products, services and customer experience leadership. Hisexperience spans strategic to tactical with small innovative companies and large successfulorganizations like, ProMedia Tel, LPL Financial, AT&T and QuestDiagnostics.

Jeofrey is a frequent speaker, seminar leader and advisor to companies that depend on customerexperiences for their success. He is on the Board of Directors of the San Diego SoftwareIndustry Council's User Experience Group and a Contributing Editor to Automotive Digest.

Both of them went behind the scenes to discover the true  drivers of Apple's success go well beyond the sales of the iPhone, iPad tablet and Apple TV. Bean and Van Tyne detail their  findings about Apple, the world's most valuable company, and other successful companies in their new book, The Customer  Experience Revolution - How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever, published by  Brigantine Media.

It is a great time to bring your copy of their book or purchase one as they will be happy to sign it!

About our venue host & sponsor:

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.


Park in the visitor lot and make your way to the main lobby. You will be met by one of Experian's team members and escorted to the event area.

Join or login to comment.

  • Karim T.

    It's always a pleasure seeing my fellow OCUXers. I really enjoyed the CX talk and hope we have more of it.

    September 5, 2012

  • Rohshann A.

    This was my first OCUX Meetup and I really enjoyed it! Sean's presentation was great and the discussion was insightful.

    September 5, 2012

  • Dave K.

    Speaker was quite good, but a little overly general. I personally believe the measurement (analytics) is crucial in measuring the user experience based on engagement and sentiment analysis and would have been good to have gone into some depth in the talk.

    September 4, 2012

  • Rhett K.

    My first meetup and it was great. Met a lot of interesting people and the speaker was awesome.

    September 4, 2012

  • Amanda

    Hi Del - i just saw your post, I think we just missed you. We were expecting texts from latecomers

    September 4, 2012

    • del

      I got in fine thanks!

      September 4, 2012

  • Amanda

    If you are straggling in, text me at[masked] to have me come out and escort you in

    September 4, 2012

  • Amanda

    Don't forget your drivers license! Security swipes it at the front desk

    September 4, 2012

  • Dave K.

    When will we know if we are cleared to attend from the waiting list?

    September 4, 2012

    • David N.

      12:00PM - Whoever will be on the RSVP list at that time.

      September 4, 2012

  • Steve N.

    There is no waiting list for this event?

    August 30, 2012

    • David N.

      The waiting list is now enabled - thanks for bringing it to my attention!

      August 30, 2012

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