March 11, 2013
I am taking a complex process that currently involves filing lots of redundant forms, info, and attachments in multiple jurisdictions for a permitting process (not resource or construction related). My process will offer a web interface so the customer can complete the web form by answering all appropriate questions (some questions are conditioned on others), attach the appropriate supporting documents, and the machine will assemble the multiple (3 dozen or so) PDF packages automatically. It will also determine the variable fee to each jurisdiction. Then my human staffer will collate the appropriate payment to each jurisdiction and mail, and follow up to make sure the process is completed.
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