January 16, 2014 · 1:00 PM
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Chapter Meeting - Exceptional Customer Service Experience – How to implement a formal QA program to help your team take it to the next level!
RSVP link coming soon!
What is happening between your analysts and your customers? Is documentation complete? Are company standards being followed? Are interactions professionally conducted?
Join us to hear how CH2M HILL’s global service delivery team defined, implemented and delivered their QA solution. Learn about the challenges they overcame relating to QA definitions, scheduling, tools, scoring, retention, reporting and delivery. What were the impacts and improvements as a result of implementing a QA solution?
This presentation will be facilitated by Elizabeth Hall and Marcos del Rio of CH2M HILL who were involved in every aspect of developing the QA solution.