Chapter Meeting - Exceptional Customer Service Experience!

  • January 16, 2014 · 1:00 PM
  • This location is shown only to members

Chapter Meeting - Exceptional Customer Service Experience – How to implement a formal QA program to help your team take it to the next level!

RSVP link coming soon!

What is happening between your analysts and your customers? Is documentation complete? Are company standards being followed? Are interactions professionally conducted?

Join us to hear how CH2M HILL’s global service delivery team defined, implemented and delivered their QA solution. Learn about the challenges they overcame relating to QA definitions, scheduling, tools, scoring, retention, reporting and delivery. What were the impacts and improvements as a result of implementing a QA solution?

This presentation will be facilitated by Elizabeth Hall and Marcos del Rio of CH2M HILL who were involved in every aspect of developing the QA solution.

Join or login to comment.

  • Phil R.

    Very informative session about getting QA up and running in your organization!

    January 17, 2014

30 went

Our Sponsors

People in this
Meetup are also in:

Sometimes the best Meetup Group is the one you start

Get started Learn more

I started the group because there wasn't any other type of group like this. I've met some great folks in the group who have become close friends and have also met some amazing business owners.

Bill, started New York City Gay Craft Beer Lovers

Sign up

Meetup members, Log in

By clicking "Sign up" or "Sign up using Facebook", you confirm that you accept our Terms of Service & Privacy Policy