From John Meersma:
I am going to present new some of the new functions and features of Cisco’s Unified Communications Manager 9.x. This presentation is intended to assist solution architects, sales engineers, field engineers, and consultants in deploying and learning some of the new features of Cisco Unified Communications Manager (CUCM) 9.x System. This presentation will focus on the following new features in CUCM 9.x.
The following list of features will be explored in this presentation
· URI Dialing – Uniform Resource Identifiers such as [masked], are aliases for device numbers. A call to the URI behaves as if the call was made directly to the device number. Integrates with URI centric call control systems like VCS and Microsoft Office Communicator Server (OCS)
· ELM – Enterprise License Manager is a centralized license manager that can run on a separate or co-resident server. As of UCM 9.0 UCM will run in demo mode for up to the first 60 days. ELM will calculate license needs and will distribute licenses once obtained.
· Native Call Queuing - Enables Hunt Pilot to queue callers. This also allows agents to participate in multiple queues. Longest waiting call in all queues will be delivered first
· Simplified User Page – UCMUser is the replacement for the existing user option application CCMUser. Obsolete features have been removed and most frequently used features have been moved to the home page
· Pause in speed Dial – This feature allows users to connect to a voice mail or IVR system and automatically submit a voice mail pin or IVR response from speed dial entries. Pause in Speed Dial also works with forced authorization code (FAC), and client matter code (CMC).
· Codec preferences – The ability to select the most preferred codec by using the new codec preference lists.
· CUP Integration – in CUCM 9.0 CUP is rebranded as Cisco Unified CM IM and Presence. In version 9.x all user and server configuration are done on the CUCM server which interfaces with the stand alone presence server.
Sunset Learning Cisco Systems Technical Instructor
John Meersma has more than eleven years of experience working in the IT industry. His primary areas of focus include designing and maintaining converged IP networks using both Cisco and Microsoft technologies. John has put his enthusiasm for data networking and his love of working with people to work as an instructor. Over the past decade, he has taught a wide variety of IT courses to diverse audiences.
John’s past employment includes: monitoring the global WAN for a large pharmaceutical company, spending over five years as a university professor of Cisco and Microsoft curriculum, training engineers for Fortune 50 companies, and independent consultation for small and mid-sized organizations. John has also created and delivered custom courses for Dell Computers. He was also co-owner of an IT consulting firm serving non-profit organizations throughout southwest Michigan. He designed and implemented secure data storage solutions for local hospitals and installed Voice over IP infrastructure for area school districts, and national call centers. Throughout the past six years while living in Denver, John has worked with area medical centers to upgrade their network infrastructure. John currently consults for Denver area businesses on ways to improve their self-sufficiency in maintaining their converged networks.
Cisco Routing and Switching Solutions Specialist
Microsoft Certified Trainer