Monthly Meetup - How IT departments become "Service Brokers"

  • November 20, 2012 · 6:00 PM

Date: Tuesday 20 November 2012 (3rd Tues every month)

Time: 18:00 - 20:30

Title: How IT departments become "Service Brokers"

Abstract: Business can now source many services from external providers, at a very attractive price. Yet this multi-sourcing approach actually presents IT with a wonderful opportunity to position themselves as a true business service broker, working with their corporate customers to assist them make key decisions.

Understanding how the cloud ecosystem for IT suppliers and outsourcing providers develops will be fundamental to IT strategies. In-house IT departments can to play a pivotal role in providing these broker services.

Wayne will discuss a case study in which an IT shop reinvented itself from the traditional in-house IT department, to one that focussed on providing services that met the changing needs of their business.

Contrary to what some of us in the industry would expect, the IT department actually grew in size, albeit in a different organisation structure to 12 months earlier. The IT department is now clearly the “lead” service broker, and their perceived value to the business has increased dramatically.

Speaker: Wayne Scott - Wayne is an experienced management consultant, with a specific interest and track record in service management improvement initiatives. He has worked in the IT industry for over 15 years, most recently as a Senior Consultant with Dowling Consulting, where he assists clients resolve many of their operational and business challenges.

As well as being a qualified ITIL Expert, Wayne also has a Masters Degree in Business and Technology form UNSW. He has spoken at many industry conferences, including the IT Service Management of Australia annual event. At an operational level, he has led and been involved as a key stakeholder in many service management related initiatives traversing industry sectors including Finance, Telecommunications, Logistics and IT.

Purpose: To bring together system administrators, ICT support staff, computer/network programmers/administrators. Visitors welcome. Bring friends or colleagues; we are always keen to meet new people. Please consider the benefits of becoming a member:


18:00 Drinks and snacks at Bar 333 located at 333 George Street. Look for us at a table with the SAGE-AU Meetup sign.

19:00 Move to Atlassian at 341 George Street for the meeting:
- Introductions
- Short AGM & general business
- Presentation
- Q & A and general discussion

20:30 Close - return to the pub for anyone keen to continue/further discussion/mingling

RSVP: Please RSVP before 16:00 on the day, here or by email to michael.micallef at If running late, please call Michael on 0421051238.

Archive: Where possible, presentation recordings are posted at

Distribution: Please feel free to redistribute this notice to anyone who may be interested.

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