Interviewing Users

  • June 14 · 11:30 AM
  • This location is shown only to members

We're going to try something a little different this time. 

The book we'll read is Interviewing Users: How to Uncover Compelling Insights by Steve Portigal ( There is a discount code for the book for members. It's sfux06.

Please write a discussion question and a favorite quote on the forum before our club meeting. If you don't have time, no worries, we will always have a backup list of discussion questions.

We will discuss the book for about an hour. If you are interested in practicing some of the user interview techniques outlined in the book, we will be doing so afterwards. 

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  • Laura M.

    Some folks were asking about a book of user experience design methods. "101 Design Methods," written by Vijay Kumar from my grad school, tries to bring a lot of user-centered methods together into a tactical reference that's explicit about how to use methods. It's a great resource.­

    1 · June 14

  • Julia D.

    Great discussion!

    2 · June 14

  • Lisa R.

    I like this quote because it relates to what we will be practicing after chatting about the book: "In addition to reviewing your own interviews, review other people’s, too (and ask them to review yours). Tag along during interviews and watch someone’s technique. Teach someone else how to lead an interview. Or ask someone to come along to your interviews and get his feedback. Also ask for feedback from the rest of your field team (even if you are the lead interviewer), or even from your research participants. Check out interviews in the media: Terry Gross, Charlie Rose, Barbara Walters, Oprah Winfrey, and Marc Maron are good places to start (see Figure 8.4 ). Watch and listen as an interviewer, not just an audience member. Although the context of journalism (writ large) differs from user research, you will notice techniques both new and familiar."

    June 14

  • Nicki L D.

    What's the best way to get to 663 Haight Street from BART? I'm coming from the East Bay. Thanks

    June 13

  • Laura M.

    A favorite quote:
    "This flow state both creates and is fed by the imperative to keep silent, keep myself out of the equation, and let the experience breathe, while still being the most creative and insightful time during fieldwork."

    1 · June 13

  • Julia D.

    Here's a great presentation by Steve Portigal about starting the design process with user insights,­.

    1 · June 2

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