Stephen will be conducting a Q&A session about convincing a skeptic. In addition, he will entertain questions in additional areas such as project management, project conflicts, QA process management, QC testing, testing economics, and scenario thinking.
How to Convince a Skeptic
Have you ever had to deal with an individual who is difficult to persuade or hard to convince? This program will cover the underlying principles of skepticism, two key paradigms when dealing with skeptics, and three vitally important critical tests to run on your message BEFORE you give it.
"A just thinker will allow full swing to his skepticism. I dip my pen in the blackest ink, because I am not afraid of falling into my inkpot." – Ralph Waldo Emerson
Can Your Enthusiasm Actually Create Skepticism in Others?
Have you noticed that the more enthusiastic you are about an idea, the more skeptical some people become? It's as if you are pushing their "Skeptical Buttons."
Maybe you've experienced this yourself when someone tried to "foist" their idea on you…
The problem stems from the way people communicate their enthusiasm. When someone is very excited about an idea, they often speak as if they are deciding your opinion for you. They might say something like "You'll love this!" But unless that person has impeccable credibility with you, it's easy to feel a little resentment at being told what to think.
- Did you know that 15% of the population is skeptical at work? They just won't be convinced!
- 75% of people at work believe that they know what's best for others.
- In a recent online poll, 23% of respondents said that their biggest communication problem today is caused by someone's stubborn refusal to entertain other perspectives!
- Your mileage may vary: maybe your experience is much worse that this!
Have you noticed how closed-minded so many people are these days? And most of us only succeed when we can convince others of the merit of our ideas. Have you ever had a great idea shot down by a skeptic? Why do you have to spend so much mental energy dealing with negative people? Isn't it frustrating that it's so hard to get a "fair hearing"?
What if you could identify and resolve doubts, reservations, hesitations and objections and get people to really listen?
What you'll be able to do: With the tools introduced in this program (and practice), you will be able to:
- Use to your advantage the knowledge of how most skeptics prefer to gather information
- Prepare your message using a sure-fire carefully crafted 4-step process
- Sell skeptics on your team
- Make your points convincingly to managers (of other departments and figureheads in other companies)
- Motivate, reward, and critique your people effectively
You can decide for yourself whether this program will help you to pry open mental space in even the most closed of minds. Skeptical? Come to the meeting; you be the judge!
Steve Bender, PMP, CSQA, CSTE, CQE, is a certified Master Practioner and Trainer of NLP (Neuro Linguistic Programming) and certified LAB (Language and Behavior) Profile coach and consultant. His interactive style over a 40 year period is known to thousands of attendees during hundreds of training and consulting engagements in 14 countries on 4 continents.
Steve is listed in The Yearbook of Authorities, Experts, and Spokespersons, is life member of the International Registry of Who's Who, and has authored the acclaimed Project Management text, Managing Projects Well.