Chicago, IL
Hometown: Chicago

Member since:

December 10, 2013

What do you hope to get from this meet-up?

Meet others in the field

What is best service experience you can remember? What about it made it so memorable?

It's hard to pinpoint the best service experience ever, but I do enjoy going to Massage Envy. The check-in is quick and easy, therapists are professional and once the service begins they do not talk at all and let me relax and enjoy the massage!

What is your 140? What interests you about Service Design in less then 140 characters.

I like the fact that every interaction along the way is part of the experience and designers can influence so many things to create the best possible experience.


UX designer and researcher interested in service design.

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