December 10, 2013
Meet others in the field
It's hard to pinpoint the best service experience ever, but I do enjoy going to Massage Envy. The check-in is quick and easy, therapists are professional and once the service begins they do not talk at all and let me relax and enjoy the massage!
I like the fact that every interaction along the way is part of the experience and designers can influence so many things to create the best possible experience.
UX designer and researcher interested in service design.