North York, ONCanada
November 13, 2011
My role is within end-user service introduction and deployment. In this role, I have two key responsibilities. One is to develop, publish or deliver end-user communications outside of IT, related to technology services delivered by IT. The second is to advocate on behalf of end-user communitites when there is a proposal to introduce or change a technology service. This ensures the services meet the usage expectations of end-users and that the services are fully supported beyond a project implementation.
2003, 2007, 2010 (involved in pilot started on Dec 2011)
My career started as a Technical Communicator. Fundamentally, I translate technical and complex information to be simpler and relevant for non-technical audiences. Documentation, communications, and training are services I've delivered over 12 years.
Very well organized. A great mix of personalities, careers, and perspectives.