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Bi-lingual French Job Opportunity | Work from home....

From: Jason B.
Sent on: Tuesday, June 18, 2013 4:02 PM

 

Here is an opportunity for anyone interested...it pays $13.00/hour

 

These are Virtual positions –

· A dedicated phone landline in their home for work purposes.  Candidates will expense the associated costs to CEO, Inc. for reimbursement.

o While our employees will have soft phones for day-to-day call handling, but we need to ensure that they have a contingency phone available for instances where we have an outage with the soft phone technology.

· Dedicated internet connection for work purposes.  Candidates will expense the associated costs to CEO, Inc. for reimbursement.

Essential Functions:

1.            Receive and process customer requests via telephone, email, chat or web.

2.            Acknowledge and appropriately greet and assist every customer in a timely, efficient and professional manner.

3.            Route misdirected calls to appropriate person or area.

4.            Generate customer Service Requests in Customer Relationship Management (CRM) software tool, capturing relevant

customer information for effective service delivery.

5.            Dispatch and communicate urgent requests for service to Tier 1 Providers.

6.            Trace status of Service Requests through CRM software tool and provide information requested to the customer.

7.            Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution.

8.            Contact customers to ascertain additional information needed to process request for service.

9.            Performs other related duties as required.

CSR1:  Monday – Friday, 2 AM – 11 AM                  CSR2: Monday – Friday, 3 AM – 12 PM   *With an hour allotted for each for lunch.

Monday – Friday, 3 AM – 12 AM                               Monday – Friday, 4 AM – 1 PM      *With an hour allotted for each for lunch.

Monday – Friday, 2 AM – 11 AM                               Monday – Friday, 3 AM – 12 PM   *With an hour allotted for each for lunch.

Monday – Friday, 3 AM – 12 AM                               Monday – Friday, 4 AM – 1 PM      *With an hour allotted for each for lunch.

 

 

 

Contact Thomas Gill if interested....

Thomas M. Gill, CTS, CSP

Partner|CEO Inc.


Connecting Companies and Professionals
[masked] office
[masked] fax

[address removed]www.ceoinc.com
412 Louise Avenue | Charlotte, NC 28204

 

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