The Chicago LAMP Meetup Group Message Board › Linux/Networking/Security Opportunities in Chicago 6 openings, perm, Lombard
|A former member||
I've worked as a contract recruiter for Secureworks for 6 years off and on. As of Feb, they are now Dell Secureworks. Dell has big growth plans.
We have 6 openings for perm positions in Chicago. Lombard.
This is an additional team, supporting the remote security devices on client networks all over the US. We need a mix of entry to senior analysts, and one supervisor. Need solid CLI linux skills, good networking fundamentals, CCNA nice. Some security exposure helpful. NOC environment. Full-time salaried.
5 team members, 1 supervisor. Team members base $40- low 50's, supervisor $75k ish.
Schedule is 2nd or 3rd shift, SU-TH, or TU-SA schedule.
10% shift differential for 2nd, 15% for 3rd.
Dell SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009. POSITION SUMMARY: A technician on the Health and Infrastructure team monitors and investigates health related issues on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. The devices and monitoring system are part of an industry leading offering package to ensure unsurpassed network security. Incumbents must demonstrate analytical and troubleshooting skills to guarantee consistent operational status of customer devices.You will be working in an operations center with a team of security and networking professionals and will be responsible for addressing inbound client emails, addressing SLA bound health alerts, and working with customers troubleshooting device and network related issues.Essential Duties & ResponsibilitiesTake ownership of and troubleshoot tickets generated by the monitoring system. Tickets consist of alerts for unreachable devices, devices not reporting events, and miscellaneous hardware and software failures. Resolve problems introduced into customer networks including, but not limited to, broken VLAN settings, broken span port settings, changed IP addresses, duplicate IP addresses, changed access control lists, and incorrect NATsMeet service level agreements regarding response time and customer notification.Remotely manage customer devices and correct problems.Demonstrate excellent communication and customer care skills by documenting all analysis, work, and communications within the ticketing system.Professionally and courteously answer customer phone calls and email by: Authenticating callersCreating and/or updating tickets for all work and requestsHandling customer concernsIdentify internal SecureWorks infrastructure outages and escalate to the appropriate groups for resolution. This includes but is not limited to: Monitoring systemTicketing systemAuthentication serversDatabasesProductivity toolsManagement consolesEstablish long term and short term goals. Short term goals: Become familiar with SecureWorks core infrastructure and the interplay between different components. Improve technical skills with firewalls, intrusion detection and prevention platforms.Long term goal: work to become a senior analyst or explore other opportunities within the organization such as Firewall Analyst /Engineering or Production Operations
Required Skills Exposure to a variety of operating systems, such as Windows/Linux/Unix Excellent written and verbal communication skills.Time management and organizational skills.Proficient personal computer skills with electronic mail, office productivity tools. Resourceful nature, the ability to learn new skills and adapt to different situations with minimal preparation. Rudimentary understanding of intrusion detection, firewall operations, and other general security practices.Basic understanding of Unix or Linux operating systems including, but not limited to: Navigating the directory structure. Managing processes. Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line. Identifying potential problems from system logs.Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model. Ability to read and interpret network diagrams.