Here's the plan: we are going to map the customers journey through the business, they have a very unique place, with a bar/dance floor, restaurant that is a trailer inside the warehouse, boxing ring, full retail store etc etc. Just a great spot. So don't be intimidated I want to do this as a way to meet new folks and work through and learn together about the process. We've probally all done versions of this but I thought it would be cool to do it with people from all walks of life. I've spoke with the folks there and they said we can interview the workers to get data. I also want to look at Yelp and come up with a list of business problems that we can solve by analyzing our output (experience map).
They have amazing drinks too so we can lube up and have a good time while walking through this exercise.
If you have experience with it, please volunteer to talk about your process/experience/successes!
And if you want to reach out to me to help with the planning/leading please do so![masked] or [masked]
Group workshop on Adaptive Path's Map the Experience Process
Will post more details to come, but depending on the amount of folks we could potential break this off in to two or more groups.