Chicago, ILUSA 60610
February 14, 2012
Louise Gruenberg, MAE, MSLIS--I am the Senior Usability Officer at the American Library Association.
Just finished reading Pervasive Information Architecture: Designing Cross-Channel User Experiences by Resmini & Rosati.
Currently act as Director of User Experience in an organization founded in 1876, that's had a web-presence since 1997 ... there are challenges ....