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Savannah H.

Location:

Berkeley, CA

Member since:

February 12, 2013

What problems are you finding with engaging users online?

I need to choose a helpdesk software that meets my needs, and I'm choosing between Desk, Zendesk and UserVoice. Any thoughts on this? For now we are using a mix of a manual on our own site, email, Olark, Facebook/Twitter, blogging, Google groups, and UserVoice idea requests. I'm hoping to streamline that by using a helpdesk service.

Introduction

I'm Savannah and I manage the customer support/community support for TrailBehind, Inc. We make iOS/Android apps for hiking, sailing, and aviation.


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