Boston, MAUSA 02199
April 7, 2011
Six plus years.
I moved from a business group to technology group in 2005 and realized customer experience is the best way to understand the infrastructure. So, worked from the customer browser and kept going deeper into the infrastructure.
I currently manage a team that provides proactive performance monitoring and reporting for Fidelity’s external customer facing channels and associated infrastructure. The team develops dashboards, reports and tools to manage performance.