Whether you're working in a production environment or a development environment, it's likely that your workflow can be viewed as a series of operations done in sequence. (For a software product, those operations might be such things as requirements gathering, design, development, QA and deployment.)
There's a curious phenomenon that sometimes occurs when measuring the output of the various operations in such a chain, namely that the farther down the chain an operation is, the less productive it appears. QA operations, in particular, are often seen as bottlenecks, but this may simply be because they're near the end of the chain.
Managing Dependent Operations is an interactive exercise presented by Steve Bockman, that demonstrates how normal variations in work flow can adversely affect the output of operations that depend on each other, and what you can do about it.
Steve is the originator of Team Estimation, a technique for collaboratively estimating work effort. He is also the author of Predictability, a business novel about creating reliable project schedules.
6:00-6:30 Pizza and networking.
6:30-8:00 Managing Dependent Operations.
8:00-8:30 More networking.
Location closed at 8:30