Home Who we are

The KWMC’s greatest fundamental strengths are its open-door policy and community- based approach. The KWMC has been serving the community since 1967 and continues to provide support to all residents of the Waterloo Region. We offer many services, programs and support to new Canadians and often work with partnering agencies. We offer assistance with job search services, interpretation and translations services, assistance with settlement needs, counseling, completion of government forms and other documentation needs. Our role is helping our community understand diversity. Through our services, we work with clients and community partners in effort to accomplish our mandate.

Our Mission

“The K-W Multicultural Centre exists for the purpose of fostering the diversity which exists in the community and of facilitating the full participation of all residents in the life of the community.”

Our Mandate

Our mandate is to break down the barriers to full participation of new Canadians in the Kitchener-Waterloo Community and surrounding areas.

KWMC Services

The Multicultural Centre exists for the purpose of fostering the diversity which exists in this community and of facilitating the full participation of all residents in the life of the community.

We offer many services, programs and support to new Canadians. We offer assistance with job search, interpretation and translation services, assistance with your settlement needs, and counselling. Our staff can also help you with filling out government forms, Permanent Residence card applications and meeting other documentation needs

Settlement Services

  • one-on-one and family settlement services
  • referrals to community agencies
  • orientation to living in Waterloo Region
  • completion of government forms
  • group workshops and clinics
  • needs assessment and goal setting
  • Commissioner of Oaths
  • and Library Settlement Partnership: Through the Library Settlement Partnerships, we are also able to provide settlement services, in the evenings and on weekends, at six library branches within Kitchener-Waterloo.

Employment Services

As part of our services, our Employment Counselors are available to assist with employment needs. We provide support with resumes, cover letters, completing application forms, advice about job search techniques, in-depth career counseling and career path development. We also provide referrals to employment services and community programs. Irrespective of immigration status, we strive to accommodate client needs in order to facilitate their career goals. One of our outstanding employment program is the Job Search Workshops (JSW) for Permanent Residents, Live-in Caregivers and Convention Refugees. This 2 module, 5-day participatory workshop offers comprehensive information on the job search process including one-on-one employment counseling.

Language services

Language Interpreter Services enable service providers to communicate with, support and provide high quality services to their limited or non-English speaking clients. The services provided by our interpreters/translators are accurate, impartial and confidential. Our Language Interpreter Department is a social purpose enterprise.

Support & Projects

Community Outreach Program

The Community Outreach Program is designed to reduce the depth of child poverty in the Waterloo Region. Through the Family Outreach Worker, the KWMC in partnership with the Region of Waterloo assists low-income families with basic needs and provides information on resources in the community.

Multicultural Placement Program & Mentoring Students

For over 20 years, we have offered the Multicultural Inclusion Series to MSW students and placement opportunities to college and university students. Through a trained Social Worker, we advance policy practices and new learning opportunities on diversity and inclusion.

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We just grab a coffee and speak French. Some people have been coming every week for months... it creates a kind of warmth to the group.

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