The Austin Python Meetup Message Board › Client Support Engineer-Python, Java, Zope, MySQL, WMI, Zenoss, Nagios, BMC,
Myrtle Beach, SC
Client Support Engineer
This client company's commercial open source systems management products are deployed in over 25,000 organizations in over 180 countries allowing their client's projects to come in on time and well under budget without the exorbitant costs, insane multi-product complexities, and constant scalability issues facing traditional static monitoring tools.
If you have the talent, energy, and insight to chart a new course in open waters, than this full-time opportunity with a competitive benefits package and equity is for you!
RTM is seeking a highly motivated, self-directed individual to join our client's customer support team as a Client Support Engineer for the Austin, TX location.
A deep desire to provide excellent customer service coupled with a strong (and broad) technical background will be imperative to succeed at this position.
Job responsibilities include but are not limited to:
--Field customer support requests (telephone, web, email), perform problem determination, and deliver solutions
--On-Call (rotation) for Support for Critical Issues (scheduled in advance)
--Track open customer issues, communicate status to customers
--Interface with engineering to develop and test solutions
--Work with engineering to install and test new versions of products
--Follow up with customers to verify solutions are successful
--Summarize, communicate and escalate customer experiences
--One or more years' experience providing technical support for enterprise software solutions
--Experience with Linux and Windows system administration
--Experience with network administration
--Excellent phone and email skills, positive customer-centric attitude
--Strong problem solving skills
--Organized, self-starter with an ability to follow through on issues under minimal supervision
--Ability to multi-task and quickly shift contexts
Desired Experience / Skills:
--BS in information technology related field
--Experience supporting products with TCP/IP and SNMP networking components
--Experience with: Python, Java, Zope, MySQL, WMI
--Experience with systems and network monitoring tools (Zenoss, Nagios, BMC, etc.)
If you want to hear more directly from my client, shoot a resume and cover letter ASAP. This one won't last for long!
Roland T. Matte
Resource Technical Management
Tel: (443)-927-9179 x101