The book to be discussed is entitled The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You Do Business.

I haven't had a chance to look at the book yet. For now, the Book review summary will have to do:

"The author, an associate professor at Harvard Business School, asks why some well-managed companies that stay on top of new technology and practice quality customer service can still falter. His own research brought a surprising answer to that question. Christensen suggests that by placing too great an emphasis on satisfying customers' current needs, companies fail to adapt or adopt new technology that will meet customers' unstated or future needs, and he argues that such companies will eventually fall behind. Christensen calls this phenomenon "disruptive technology" and demonstrates its effects in industries as diverse as the manufacture of hard-disk drives and mass retailing. He goes on to offer solutions by providing strategies for anticipating changes in markets."

More about the book, including “online video cheats,” later…