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Re: [betaNYC] 311 not taking reports of home flooding?

From: Nate H.
Sent on: Tuesday, May 6, 2014 11:58 AM
Seems to me (as I read the description) this is a street flooding issue and that the problem may be that residents are reporting it as a home flooding. Which it is, but if it's being flooded from the street it's a sewer problem (not to be confused with a sewage problem). Home flooding, i.e. water coming in to the basement, from ground water, isn't really a city problem at least as I understand it. Unless that water is coming from a main or something.



On Tue, May 6, 2014 at 11:49 AM, Ralph Yozzo <[address removed]> wrote:
Wow.  Hi Liz,

We have a similar situation on our block.

In our case, our street curb has cracks and holes and when the rains come it pours into the cracks instead of going to the one storm drain that is a 1000 ft away.


But I agree with you that you should not have to be a systems engineer to report flooding.

Ralph


On Tue, May 6, 2014 at 11:37 AM, Liz <[address removed]> wrote:
Hi BetaNYC, 

I'm hearing from a couple Staten Island residents that 311 does not take reports of home flooding, saying, "we have no way of documenting water coming up from basements. If it was sewerage backing up into your home, we could document that. We can record street or intersection flooding, but not flooding from water that is flowing over the curb, and then filling up basements and homes."

Later, I can send the email that this is paraphrased from. 

In our opinion, where should these home flooding reports go? should 311 be able to take this information? 





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Nate Heasley
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