Intrinsic Value & Customer Responsiveness

How do you as a Product Management understand intrinsic value in products, and how do you consider intrinsic value as you listen to what your users need? Holly Joshi discusses how Redbox listens and interacts with its customers, interprets their big data, and how it influences the design of Redbox products. Join Holly for this informal discussion, in which she illustrates her insights with examples from Redbox’s Kiosk and Responsive Web/Mobile applications.

Speaker Bio:
Holly Joshi is Sr. Manager of the Kiosk Product Group at Redbox, a division of Coinstar. From its humble origins in 2002 in McDonald’s New Ventures group, to transitioning to Coinstar ownership, Redbox has exploded into a nationwide brand with over 42,000 kiosks.

For three years, Holly has spearheaded rapid product innovation on the Redbox hardware and software platform, helping to transform its kiosk network into a multi-faceted distribution channel. She focuses on rapid product discovery leveraging agile development methodology, while managing expectations across the organization.

Her expertise has given her many valuable insights into how to successfully and continually identify the most valuable product solutions, and then move them through the Product Lifecycle to satisfy consumer desires in a few touch screen clicks. Her knowledge has led to engagements in managing additional projects at the Coinstar Inc., enterprise level.

Holly earned her M.B.A from Thunderbird School of Global Management, and is working on a second master’s at Northwestern University. She’s lived and traveled extensively throughout Latin America and Asia, and leverages adapting to different global perspectives as a means from which to tune into how customers around the world use products and services.

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  • Jerico

    Thank you, Eric.

    May 11, 2013

  • Jerico

    Please post the slides presentation for those who cannot attend the event. Thank you.

    May 9, 2013

    • Eric B.

      Mr. Cruz, the presentation has been posted.

      May 11, 2013

  • Vivek P.

    Will be late!

    May 9, 2013

  • Deborah H.

    I'll be late (-:

    May 8, 2013

  • Paul

    I hope that the discussion will include not only a definition of "intrinsic value" but also an explanation of what, if any, difference there is between the intrinsic value of a good or service and an intrinsic property of that good or service.

    May 7, 2013

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