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Community /Customer job at game studio

From: Marc S.
Sent on: Thursday, February 9, 2012 9:26 AM
Hello,
I hope it is Ok to share fresh relevant job leads here.

A pal works at Breaktime Studios in San Francisco. They are a mobile game maker with some success, big plans, good leadership and funding. They are looking for a Customer / Community person to join the team immediately. Please see the job description and application process at http://breaktimestudios.com/jobs/

For convenience, I'm attaching the job description below. Interestingly, they don't mention the word community much. But presently they are big on Get Satisfaction (http://support.breaktimestudios.com), and that would be a big component of the job. So I felt it applied to this group.
Yours, Marc, Community Manager/Customer Service at MindJolt games
__________________



Customer Experience Manager
Customer Support | San Francisco, CA,
Breaktime Studio


Responsibilities:
  • Customer Experience Manager will be addressing users concerns, issues, and inquires in a timely, friendly and professional manner through all media outlets (email, forums, community boards etc.)
  • Create tools and help find right solutions to improve customer support efficiency and customer experience
  • Create customer support processes and procedures
  • Define requirements that will help the customer support process scale when busy
  • Creatively own message crafting and posting to websites, message boards and forums
  • Create and streamline the customer experience process
  • Provide reporting/metrics to product and development team
  • Analyzes business impact of known issues and works with customer and product team towards timely resolution
 
Required Skills:
  • 3+ years of CRM knowledge required (customer service tools, best practices and procedures)
  • 3+ years of computer/internet customer service/sales support experience required
  • Must be creative and proactive
  • Great personality to show through all inquiries
  • Excellent written and communication skills required
  • Ability to communicate and work closely with Management and Product Team
  • Possesses strong skills in problem solving, issue follow-up, prioritization and time management
  • Must be detailed oriented
  • Social gaming background a plus!
  • Marketing background a plus!



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