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Community /Customer job at game studio

From: Marc S.
Sent on: Thursday, February 9, 2012 9:26 AM
I hope it is Ok to share fresh relevant job leads here.

A pal works at Breaktime Studios in San Francisco. They are a mobile game maker with some success, big plans, good leadership and funding. They are looking for a Customer / Community person to join the team immediately. Please see the job description and application process at

For convenience, I'm attaching the job description below. Interestingly, they don't mention the word community much. But presently they are big on Get Satisfaction (, and that would be a big component of the job. So I felt it applied to this group.
Yours, Marc, Community Manager/Customer Service at MindJolt games

Customer Experience Manager
Customer Support | San Francisco, CA,
Breaktime Studio

  • Customer Experience Manager will be addressing users concerns, issues, and inquires in a timely, friendly and professional manner through all media outlets (email, forums, community boards etc.)
  • Create tools and help find right solutions to improve customer support efficiency and customer experience
  • Create customer support processes and procedures
  • Define requirements that will help the customer support process scale when busy
  • Creatively own message crafting and posting to websites, message boards and forums
  • Create and streamline the customer experience process
  • Provide reporting/metrics to product and development team
  • Analyzes business impact of known issues and works with customer and product team towards timely resolution
Required Skills:
  • 3+ years of CRM knowledge required (customer service tools, best practices and procedures)
  • 3+ years of computer/internet customer service/sales support experience required
  • Must be creative and proactive
  • Great personality to show through all inquiries
  • Excellent written and communication skills required
  • Ability to communicate and work closely with Management and Product Team
  • Possesses strong skills in problem solving, issue follow-up, prioritization and time management
  • Must be detailed oriented
  • Social gaming background a plus!
  • Marketing background a plus!

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