Error Management Model
Discussion host: Eric Noack
How to manage errors, such as incorrect addresses, names, and other personal information for example. How to measure the "quality" (efficiency, effectiveness) of your process?
A look at an error management model that can be used to rate a process that identifies, prioritizes (for resolution), manages, and monitors/communicates information about errors. Eric will present background on the constructed model which will be open for discussion.
Questions: Is the model complete? Too granular, not granular enough? Do others have similar models/methods for comparison? How could it be applied?
Practical meetup info: At 6pm you can meet, chat and network while having pizza and beer. Don't worry if you are a bit late if you get stuck in traffic. The meetup topic presentation and discussion will start at 6:30pm.