A recent survey found that 80% of businesses claimed they deliver superior customer service yet only 8% of their customers agreed. Is your business in the 8% group or are you deluding yourself about your customer service performance?
Larry Earnhart, author of The Profit Machine, talks about the 5 steps to taking customer service to the extreme. Create evangelists of your customers who will return again and again to buy your products while spreading the word to their friends as well.
Larry Earnhart, Ph.D., M.B.A. Alchemy Business Consulting Cell:[masked] Twitter: https://twitter.com/LarryAlchemyBiz Website:http://www.alchemyconsulting.ca/ Blog: http://www.alchemyconsulting.ca/blog/
Watch for Larry's new book "The Profit Machine" to be published shortly.