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Repeat Business - Practicing Extreme Customer Service

A recent survey found that 80% of businesses claimed they deliver superior customer service yet only 8% of their customers agreed. Is your business in the 8% group or are you deluding yourself about your customer service performance?

Larry Earnhart, author of The Profit Machine, talks about the 5 steps to taking customer service to the extreme. Create evangelists of your customers who will return again and again to buy your products while spreading the word to their friends as well.

Larry Earnhart, Ph.D., M.B.A. Alchemy Business Consulting Cell:[masked] Twitter: Website: Blog:

Watch for Larry's new book "The Profit Machine" to be published shortly.

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  • Lowell Ann F.

    Great reminders for all business people

    November 15, 2014

  • Becky O.

    For my first meeting today, I just wanted everyone to know I was very impressed and felt welcomed. Everyone was super friendly and it was well organized. I like how there are speakers to help keep small business owners up to date and informed about business, and how there is a mix of new and long standing members. It was very nice meeting everyone today. I look forward to the next one.

    November 14, 2014

  • Larry E.

    Here is a link to a number of online apps that administer rewards programs for small businesses:

    3 · November 15, 2014

  • A former member
    A former member

    Yes myself also so I do look forward to meeting lots and finding networking that can help all our businesses. See you Friday....

    2 · November 13, 2014

  • Becky O.

    Hello Everyone,
    This will be my first meeting. I look forward to learning what the speakers discuss and meeting everyone.

    1 · November 12, 2014

    • Bruce M.

      Happy to hear you are coming to HOST. We've got a great group of solo-preneurs.

      2 · November 13, 2014

  • Lowell Ann F.

    Join the conversation about on-line customer service on Google Hangout Tuesday morning

    November 10, 2014

  • Susan M.

    I am sorry to miss this but as it is the last day before the election and I am very busy working with my daughter as she seeks election as a counsellor in Sidney (Erin Bremner for anyone out that way! LOL) I need to be out there knocking on doors!

    November 8, 2014

  • Gayle M.

    I'll be the 5 minute speaker this week.

    Accounting Rules! Made fun and Easy

    How would you like to easily understand the mumble-jumble that is Debits and Credits? What would it be like to have a clear idea about Assets, Liabilities and Equity? Does just hearing about these concepts have your eyes glazing over? Let me add some fun and understanding to these basic accounting concepts. I promise you, without putting you to sleep, I will enlighten you to the wonders of accounting theory.

    You can feel confident and comfortable when doing your books, or talking with your bookkeeper and accountant.

    To get in the mood: The Debit Credit Theory Accounting Rap Song

    Check it out:

    November 3, 2014

23 went

Your organizer's refund policy for Repeat Business - Practicing Extreme Customer Service

Refunds are not offered for this Meetup.

Monthly meeting

CAD15.00 monthly

This covers: Monthly meeting

Payment is accepted using:

  • PayPal
  • Cash or check - “Payment at the door -Cheque for $15.00 payable to HOST, monthly Special rate for 3- hour workshops: $25

Refunds are not offered for this Meetup.

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