Re: [ia-14] unsubscribe

From: Catriona
Sent on: Tuesday, February 10, 2009 2:47 PM
sorry for the spam but I know meetup.com was looking for an IA ?or UX Arch recently and here's more jobs... for those of you who want to make it better - step up ;-)
__________________________
Catr?ona Lohan-Conway
User Experience Architect
[masked]
[address removed]

P?? ?Please consider our environment before printing.





On Feb 10, 2009, at 2:42 PM, Eliza Shevinsky wrote:

For Andrea and anyone else who would like to unsubscribe: click here:

Although an email with "unsubscribe" in the subject does successfully
express your lack of interest in the current thread, in terms of your
email delivery, it only spams the group with a blank email entitled
unsubscribe. Not the best way to run for queen o'the prom.

I think I'll unsubscribe myself, but not because you're not a great
group (you are) - I only joined because my fiance was a member. It
worked (hey, one year anniversary coming up) but I'll leave this group
to the real UI experts. Thanks for the ride....Elissa Beth.

Please Note: If you hit "REPLY", your message will be sent to everyone
on this mailing list ([address removed])
This message was sent by andrea mondello ([address removed]) from The
New York City Information Architecture Meetup Group.
To learn more about andrea mondello, visit his/her member profile:
To unsubscribe or to update your mailing list settings, click here:
Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA


On Tue, Feb 10, 2009 at 9:31 PM, andrea mondello <[address removed]> wrote:


-----Original Message-----
From: [address removed] [mailto:[address removed]] On Behalf Of jonathanpberger
Sent: Tuesday, February 10,[masked]:27 PM
To: [address removed]
Subject: Re: Organizations' Responsibility For Email Sender (was Re: [ia-14] Apologies)

I'll toss another tangent into the talk of "common email goofs":
failing to add an attachment when writing "please see attached" is
another common UI failing of client-independent email.? Is there some
way to address both?? IIRC there's a firefox add-on that scans gmail
for the word "attachment" and throws a javascript "are you sure?"
message if you try to send an email with the word "attachment" but
without a file attached.? Maybe a similar technique could be used for
"reply/reply all" goofs?? How would you test for that kind of thing?
(Are there common words or constructions that could be helpful?) Would
the alert be too annoying ot be worth it?? Might it be useful to hav
these things come together, as a Unified Email Goof Alert System?

On Tue, Feb 10, 2009 at 1:06 PM, Chris Pall? <[address removed]> wrote:
Hi All,
This is a discussion list and therefore works differently than a forum or a
board. Email clients (the interface to the discussion list) are not all the
same and UI functionality is frequently different from client to client.? I
use gMail's Web UI almost exclusively and reply-to-all is in a drop-down
next to the "reply" button. If I hit "reply" which is clearly available and
forget to secondarily select reply-to-all, gMail gives me a fail-safe to
easily change to "reply-to-all" by bringing it closer to the context of
writing the reply. So, email systems are neither uniform nor consistent and
Meetup cannot control this.

It's clear that a "reply-to" action should default to sending back to the
entire list and that it's the sender's responsibility to ensure they're
sending to the appropriate recipients (it's their email, from their email
client).

While I respectfully disagree about those issues, I do agree that Meetup
could use some improvement in their handling of list software. Just not sure
if adding yet another option for the members to modify and think about is
the key. I think the issue is with the implementation and configuration of
the discussion list software itself.? So, maybe a valuable discussion to
have would be about interpretation of list-server implementation best
practices.
Is the solution to put the burden of additional account management on the
membership? What do you propose the new options to be?

Chris Pall?
[masked]
Please pardon any foggy grammar and glaring typos. This was sent from my
mobile during travels.
On Feb 9, 2009, at 10:36 PM, jcvaughan <[address removed]> wrote:

Reply & Reply All are well-understood, consistent email tools that are used
effectively by millions of people for a broad range of communication tasks
every day.? I use them regularly on other discussion boards: They allow me
to do "broadcast" and "one-on-one" messaging - both actions readily
available at the click of a button.? Works great.

There's really nothing wrong with having Reply All as the default option in
a discussion list environment. The problem with this model is that it's the
only option: If you want to reply one-on-one to the individual who posted
the message, it's darned difficult. ? Even worse; the system is actively
deceptive:? Doesn't matter if you click "Reply", you still get "Reply All"
as the result. You actually have to go in "under the hood" and copy/paste
from Message Properties in order to finagle a one-on-one message.

No, of course it isn't the organization's responsibility to "control" the
sender or the recipient.? But it IS the organization's responsibility to
provide a set of tools that allow us to perform the 2 major tasks on a
discussion board:? Reply and Reply All.? And the UI should be both
consistent (with every other email system in the world, for instance) and
trustworthy (If I choose to click "Reply" rather than "Reply All" - Please
just do it without any chicanery.)? It's really not that hard.

The response "It happens all the time" is .... well .... I guess that's the
point, isn't it?




----- Original Message -----
From: =?ANSI_X[masked]?Q?Chris_Pall=3F?=
To: [address removed]
Sent: Monday, February 09,[masked]:33 PM
Subject: Organizations' Responsibility For Email Sender (was Re: [ia-14]
Apologies)
This is a good topic for this list.

This may be presumptuous, and apologies if I'm wrong, but did the email come
from a personal email client? If so, is an organization liable for
controlling the recipient of an email coming from a sender's personal email
client?

Thing is, this is a discussion list. By default, a usability *plus* would be
that all reply email go back to the discussion. The discussion lists that
default to replying to only the sender and not the list adds a burden on the
user to either a) choose "reply all" which is a secondary action or b)
require the user to manually add the list's address or c) - the worst -
after the mistake of sending to only the sender, require that another email
be resent to the group, which will require a copy-and-paste from an email
that must be retrieved from the "sent" bin. Now, _that's_ not user-friendly.

Anything off-topic, or personal that the sender doesn't want to share,
should be double-checked by the person sending the email.

And to be clear, I wasn't offended when I saw the email come through. It
wasn't that big of deal really because I know, it happens all the time.

Anyone else care to chime in?

^CP

On Mon, Feb 9, 2009 at 8:10 PM, jcvaughan <[address removed]> wrote:

Well, it seems our little episode has now unleashed multiple mass-spams to
the entire list.? Don't know that this is the appropriate venue to discuss
the issue, but it IS an unavoidable issue and here we are...

The "usability fail" is clearly Meetup's.? And - no - none of us should be
obliged to QA our messages in order to overcome Meetup's poor implementation
before we either send or reply.? It's their messaging system and it should
work.

Meetup, please fix it.



----- Original Message -----
From: =?ANSI_X[masked]?Q?Chris_Pall=3F?=
To: [address removed]
Sent: Monday, February 09,[masked]:06 PM
Subject: Re: [ia-14] Apologies
No worries. I'm sure it's happened to most everyone. I know I have.

That footer's actually from Meetup. So, the usability fail is not really
on the writer, but then.... where would the warning go? It's likely that
it's automatically added as it's being sent through their (Meetups) email
server. If it were put in the top, it could potentially mess up the
messages. Imagine having to see that block of text with every email you get
from the list.

Maybe it's just good practice to look at your "To" field before hitting
send. :-)

On Mon, Feb 9, 2009 at 1:07 PM, jcvaughan <[address removed]> wrote:

My apologies for Spamming the World with my response to Laura's job
posting.? I thought I was replying only to Laura and did not hit "Reply
All".? The email engine insisted on sending copies to everyone on the meetup
list.? That's NOT how I like to do things.

Unfortunately, Laura's disclaimer "Please Note: If you hit "REPLY", your
message will be sent to everyone on this mailing list ([address removed])"
appears as a footnote only at the very end of her message .... (Scroll down
forever to find it)

And that's why we're ...? uhhhhh .... "usability experts".





----- Original Message -----
From: Laura
To: [address removed]
Sent: Thursday, January 29,[masked]:45 PM
Subject: [ia-14] Job: Customer Experience Architect and Analyst-NYC

My client in Midtown Manhattan's Customer Experience team is responsible
for creating a world-class online experience for a leading global news
analysis provider with a sophisticated, demanding and international
audience. The team contributes to an ambitious online strategy with
experience planning and customer insights, and executes on the strategy with
information architecture, interaction design and visual design.

The Experience Architect and Analyst plays a key role on the team in
guiding the way that key projects take shape. This role requires strong
quantitative analytical and wire-framing capabilities.? We are looking for a
skilled practitioner with a high level of enthusiasm for our brand and
caring for customer experience practice, who will define quantitative
analytics studies, analyse data, and create effective, attractive and
intuitive user interfaces.

The Experience Architect and Analyst works with editorial and product
teams to understand business goals and with designers and developers to
guide the prototyping and implementation process.

Projects include web sites, applications, products and services for other
delivery platforms.

This position may require travel to London once per quarter, on average.

Key accountabilities

? ? ? ? ? Gather business requirements

? ? ? ? ? Oversee the design? and execution of quantitative research,
including web statistics and surveys

? ? ? ? ? Help create and prioritize web statistics analysis for user
experience, including integration with our user feedback? collection and
survey tools (OpinionLab and iPerceptions)

? ? ? ? ? Help refine the customer experience processes and practices

? ? ? ? ? Translate strategic themes, user research results and
competitive research results into tactical designs

? ? ? ? ? Develop interaction flows, wire frames and schematic designs

? ? ? ? ? Advocate for and champion user experience

? ? ? ? ? Maintain and share awareness of industry trends and new
technologies and explore those that would benefit the business and the
audience

Skills and capabilities profile

Education and training

? ? ? ? ? Bachelor's degree required, master's degree desirable

? ? ? ? ? Degree or study in information architecture or design,
human-computer interaction (HCI), information design, or a related field

? ? ? ? ? Active, current participation in relevant professional training
(classes, industry conferences)

? ? ? ? ? A plus: Study in statistics

Previous work experience

? ? ? ? ? Minimum 4 to 6 years of experience as an information architect,
analyst or similar role

? ? ? ? ? One or more years of experience designing and executing
quantitative user studies (web analytics, polls/surveys)

? ? ? ? ? Experience analysing quantitative data and translating it into
actionable information

? ? ? ? ? Demonstrated ability to produce user-centred solutions as
evidenced by a portfolio or samples of work

? ? ? ? ? Proven experience creating successful, large-scale,
consumer-facing sites

? ? ? ? ? Experience in gathering and documenting requirements for
web-based and digital products

? ? ? ? ? Proven experience in working collaboratively with
cross-functional teams

? ? ? ? ? Familiarity with technical issues around web development and
ability to work constructively with development teams

? ? ? ? ? A plus: Experience designing news sites

? ? ? ? ? A plus: Experience with research or design in social media, or
with mobile design

? ? ? ? ? A plus: Experience with CMS migration

? ? ? ? ? A plus: Consulting or agency experience

? ? ? ? ? A plus: High-end IT experience (e.g. Google, IBM, Microsoft)

? ? ? ? ? A plus: Teaching UCD-related courses or programs

? ? ? ? ? A plus: Experience applying CX methodologies in an Agile
development process

Laura Hunter

Vivid Resources

office[masked]

cell[masked]

fax[masked]

[address removed]

www.vividresources.com

What lies behind us and what lies before us are tiny matters compared to
what lies within us.

Ralph Waldo Emerson



--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by Laura ([address removed]) from The
New York City Information Architecture Meetup Group.
To learn more about Laura, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA



--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by jcvaughan ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about jcvaughan, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA


--
Chris Pall?
Online Experience Professional
[address removed]
AIM: chrispalle
gTalk: chris.palle






--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by Chris Pall? ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about Chris Pall?, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA



--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by jcvaughan ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about jcvaughan, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA


--
Chris Pall?
Online Experience Professional
[address removed]
AIM: chrispalle
gTalk: chris.palle






--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by Chris Pall? ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about Chris Pall?, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA



--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by jcvaughan ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about jcvaughan, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA ent to everyone on this mailing list
([address removed])
This message was sent by jcvaughan ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about jcvaughan, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA



--
Please Note: If you hit "REPLY", your message will be sent to everyone on
this mailing list ([address removed])
This message was sent by Chris Pall? ([address removed]) from The New
York City Information Architecture Meetup Group.
To learn more about Chris Pall?, visit his/her member profile
To unsubscribe or to update your mailing list settings, click here

Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA



--
_________________________

[masked]
PGP pub:[masked]:23
This email is:
[ ] bloggable
[x] ask first
[ ] private



--
Please Note: If you hit "REPLY", your message will be sent to everyone on this mailing list ([address removed])
This message was sent by jonathanpberger ([address removed]) from The New York City Information Architecture Meetup Group.
To learn more about jonathanpberger, visit his/her member profile: http://ia.meetup.com/14/members/2517549/
To unsubscribe or to update your mailing list settings, click here: http://www.meetup.com/account/comm/
Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA




--
Please Note: If you hit "REPLY", your message will be sent to everyone on this mailing list ([address removed])
This message was sent by andrea mondello ([address removed]) from The New York City Information Architecture Meetup Group.
To learn more about andrea mondello, visit his/her member profile: http://ia.meetup.com/14/members/8313179/
To unsubscribe or to update your mailing list settings, click here: http://www.meetup.com/account/comm/
Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA





--
Please Note: If you hit "REPLY", your message will be sent to everyone on this mailing list ([address removed])
This message was sent by Eliza Shevinsky ([address removed]) from The New York City Information Architecture Meetup Group.
To learn more about Eliza Shevinsky, visit his/her member profile: http://ia.meetup.com/14/members/5593251/
To unsubscribe or to update your mailing list settings, click here: http://www.meetup.com/account/comm/
Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA


People in this
Meetup are also in:

Sign up

Meetup members, Log in

By clicking "Sign up" or "Sign up using Facebook", you confirm that you accept our Terms of Service & Privacy Policy