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Re: [ia-55] Feedback on site please

From: user 2.
Sent on: Thursday, June 7, 2012 6:57 AM
Hi Jan,

I think you answered your own question.  It does give that impression to some people.  Obviously, if you've been using the internet for a while, you'll know this is common UI/UX.

And common UI/UX is usually confusing.  That's the problem with design, is that what worked before wasn't really working the best that it could, but it works good enough, even if it is not as clear as it could be.

Some ways to make it more or less obvious that you don't need to change your password even though the screen is offered could be:

1) Make the password text a a hidden/drop-down type of thing, so that the person's attention isn't immediately drawn to the password menu.  Unless the person clicks a link directly to it from another screen.

2) Make it it's own separate tab.

3).Add some text that says, "You don't need to change your password if you are satisfied with it."  Sometimes just some simple instructions are the best.

People assume only computer/tech savvy people use the internet.  But sometimes you have CEO's and other people who may not have any joy in using the internet but HAVE to because of the way business has changed over the last century.

As simple and obvious as the internet is to us, it can be extremely daunting and oppressive for someone who doesn't know what they're doing.  Say for a 5 year old child, a 90 year old man, or someone with a mental disability.

I sometimes consider these types of people, not just assuming everybody has used hundreds of other sites that have password schemes or even understands what passwords are.

What if this is someone's first time using the internet?

On Wed, Jun 6, 2012 at 10:41 AM, Jan Cavan <[address removed]> wrote:
Hi UXers,

My apologies too for this mass email, but I'd be very happy to get your feedback on this:

You know how some Account Settings pages have ALL settings in one page? - e.g. Path (web version), Dropbox. The password field remains empty and you can save your changes without having to re-enter/change your password, but I think this gives the impression that you *actually have to* re-enter/change your password. Here's a sample - http://www.screencast.com/t/Ijenbf0Z

What do you guys think? What if we just fill out the password field (of course this'll be cloaked) by default when you make changes to this Settings page? 

Thanks!



On Mon, Jun 4, 2012 at 4:53 PM, Eduardo Favio Angeles <[address removed]> wrote:
wow! Thanks Matthew for your valuable feedback! I'll share with you my
ending results for sure! :-)

On Mon, Jun 4, 2012 at 3:27 PM, Matthew Hately <[address removed]> wrote:
> Eduardo, just a couple quick things (more than a couple of quick things and
> I'd have to send you an invoice :)
>
> Echoing what Aaron said, you need a clear, simple description of what CRMLS
> is and who it's intended for. The simpler the better. There are a bunch of
> great examples out there, like Square (squareup.com) or Getaround.com that
> are super clear about what they are about.
>
> More fundamentally, in the absence of working with a UX designer, which
> sounds like is out of budget for your non-profit customer:
>
> think first about who it's for - step back and create a quick persona for
> your top 2-3 users (there are plenty of examples of personas on the web);
> try to think about how and why they are using the site, and what they want
> to get done (their key tasks)
> reorganize the information architecture (ie. the site structure) so that the
> key things they want to get done are at the top level; try to collapse and
> simplify the info architecture a bit if you can - there are a lot of layers
> for such a small site
> redesign the home page around the key tasks that your audience/customer will
> want to achieve. There's a lot of screen real estate tied up in the main box
> not really doing anything - think about the top 2-3 things that people want
> to achieve with your site, and put that front and center
> use labels that are more descriptive and relevant to your audience - I
> suspect that things like "CRMLS Matrix" are internal terms, but will an
> external customer know what they mean?
>
> and a couple of layout and visual design things:
>
> If you want people to see the Hot Pages, try to bring them above the page
> fold, or at least closer to the fold.
> try to keep elements aligned on a grid - e.g. the boxes below the main box
> aligned right and left with the box above, titles left aligned rather than
> centered, etc
> choose one font for titles and one for content - you could keep the serif
> font for the titles, and use the one you have below under Hot Pages for the
> content (so change the content in the Public Search/MLS.. boxes to use the
> same font as below)
> use a drop-down menu scheme that doesn't involve the content moving around -
> it doesn't add anything to the usefulness or usability of the site
>
> Hope that helps,
> Matt
>
>
> --
> Matthew Hately, VP Strategy and Innovation, Macadamian
> o: [masked] | e: [address removed]
>
> User Experience Design - Product Strategy - Software Engineering
> Join our mailing list to receive our latest news, whitepapers, and articles.
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>
>
> On Thu, May 31, 2012 at 5:16 PM, Eduardo Favio Angeles
> <[address removed]> wrote:
>>
>> So sorry... The link is
>>
>> http://75.5.31.10/staging/Demo4
>>
>>
>>
>> Sent from my iPhone
>>
>> On May 31, 2012, at 5:00 PM, Aaron Yoshitake <[address removed]>
>> wrote:
>>
>> Hi Eduardo,
>> I took a quick look at your site - at least, I think I did; the link you
>> sent (http://75.5.31.10/staging/Demo/) shows an Apache-style directory
>> listing, while http://75.5.31.10/staging/ looks like it contains the site
>> that you meant to send out (if not, the comments below probably won't
>> apply).
>> Anyway, I have a few notes:
>>
>> Depending on your use cases, the landing/Home page should probably
>> describe what CRMLS is (beyond what that stands for) and how the user can
>> use this site. There are probably many guides devoted to landing page
>> design, but I don't know of any to link you to.
>> The "Go" button next to the "System Login" dropdown doesn't appear to do
>> anything - a new window opens up when I change the dropdown value, but "Go"
>> never does anything.
>> Only the first link in the "Download Center" on the "Support" tab turns
>> blue when I hover over it; the rest of the links stay the same color.
>> The "News" and "Public Property Search" tabs probably shouldn't open up a
>> new page; the rest of the tabs link to different pages with the same layout,
>> but these two tabs open entirely different pages. Not what I (or other
>> users) would normally have expected.
>> The "Services" listing shouldn't space out services so much - it requires
>> a lot of scrolling to see all of the services. There's gotta be a better way
>> to fit that content on that page.
>>
>> Hope this helps. I'm interested in hearing what other people have to say
>> about your site ^^
>>
>> -Aaron
>>
>> On Thu, May 31, 2012 at 4:12 PM, Eduardo Favio Angeles
>> <[address removed]> wrote:
>>>
>>> Dear UX group,
>>>
>>> Sorry to blast you, but I noticed you guys usually provide some sort
>>> of feedback to other folks... so I'm daring to send this your way,
>>> asking for feedback.
>>>
>>> Basically, we don't have a UX person, I'm a DBA (Database
>>> Administrator/Engineer) and we have been tasked to do some sort of
>>> website... We are a non-profit so they can't hire UX
>>> people/designers...
>>>
>>> It would be great if you guys could provide me with some comments for
>>> the home page and maybe pointing things out with regards to the
>>> overall look and feel...
>>>
>>> http://75.5.31.10/staging/Demo/
>>>
>>> I greatly appreciate it!
>>>
>>> --
>>> Eduardo Favio ANGELES
>>> Cell - (909)[masked]
>>> "Stay Hungry. Stay Foolish." - Steve Jobs
>>>
>>>
>>>
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Cell - (909)[masked]
"Stay Hungry. Stay Foolish." - Steve Jobs



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