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Computer Operator Consultant - 3rd Shift

From: user 1.
Sent on: Thursday, October 14, 2010 1:10 PM

My Client is looking for a dynamic Computer Operator Consultant to join their team. This qualified individual will provide 3rd shift technical support for internal trading applications on multiple platforms. This person will also provide technical customer support to exchange members testing in these environments. Although this role is primarily for 3rd shift, flexibility to work all shifts is a necessity as the need to rotate may arise.

Responsibilities to include:

  • Performing daily system and application checkout
  • Perform real-time monitoring of trading applications and member equipment
  • Escalation of unexpected events and incidents to management and technical support.
  • Log and track trading system incidents to ensure proper follow up and closure.
  • Create, maintain and automate technical recovery and day-to-day Operational procedures for daily use.  This includes installation procedures and daily checkout documents.
  • Install and configure trading software on member and internal gateways.
  • Performing and/or supporting software implementation and configuration change
  • Coordinate and perform certification of daily changes to ensure successful implementation. Document results of change implementation in shift turnovers.
  • Execute after hours batch jobs for daily shutdown and initialization of trading systems
  • Generate and transmit after hours trading reports for member community
  • Function in a service desk capacity to handle member technical issues and inquiries..
  • Execute and/or support system testing off-hours and weekends. Weekend support based on rotating schedule.
  • Perform project related tasks assigned by management
  • Be available off-shift and after-hours and to answer questions and assist with system issues.

Results Expected:

  • Complete and accurate checkout of trading systems according to documented procedure
  • Escalation out of ordinary events or findings based on documented process
  • Provide customers with troubleshooting support and assist with basic inquiries in a professional manner
  • Consistent logging and follow up of technical incidents, basic shift events and critical statistics in shift turnover.
  • Completing assigned tasks as expected and in a timely manner
  • Routine upkeep of system procedures and contact lists
Required Experience

Experience Required

  • Technical: Windows 2003/Linux (RedHat)/Microsoft Office 2007
  • Bachelors degree or equivalent
  • Minimum 4 years relative job experience
  • Strong technical and analytical skills
  • Strong work ethic, adaptability, interpersonal skills
  • Attention to detail, organized, multi-task capable
  • Team oriented.
  • Strong in pressure situations

Michael Pisano

ACCOUNT EXECUTIVE — Information Technology


The Execu|Search Group

675 Third Avenue- 5th Floor

New York, NY 10017

D [masked] | M[masked]

[address removed]
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