Re: [linux-392] My Letter to Michael Dell

From: user 2.
Sent on: Friday, April 25, 2008 7:32 PM
Anybody searching for a desktop support job?
--- armando <[address removed]> wrote:

> GET A JOB !
> 
> On Fri, Apr 25, 2008 at 1:50 PM, Chris Munns
> <[address removed]> wrote:
> 
> > http://www.dellid...­
> >
> > Supposedly they are following that pretty closely.
>  Some good ideas on
> > there...
> >
> > - Chris
> >
> > Bruce Wagner wrote:
> >
> >
> > My Letter to Michael Dell...
> >
> > Maybe you should send him one too...?
> >
> > ~~
> >
> > Bruce Wagner
> > 635 W 42nd St., Apt. 23-E
> > New York NY 10036
> > Telephone:[masked]
> >
> > Friday, April 25, 2008
> >
> > Michael Dell
> > Dell Computer
> > One Dell Way
> > Round Rock TX 78682
> >
> > Dear Mr. Dell:
> >
> > As a Dell customer, and potential continuing
> customer, I would like to give
> > you some direct feedback.
> >
> > (1) Your web site and telephone systems make it
> virtually IMPOSSIBLE to
> > give you feedback.
> >
> > -- The web site only seems to allow feedback ABOUT
> the web site itself.
> >
> > -- The "Contact Us" pages allow only for Technical
> Support, Sales, etc. --
> > no Customer Comments or Feedback.
> >
> > -- The telephone lines and live web chats all go
> to India, where they can
> > barely spell the word "Dell". I was redirected
> FOUR TIMES to different
> > departments. First to the email support. Then to
> the Sales Live Chat. Then
> > to the Customer Support by Telephone. Then, back
> to where I started,
> > dell.com, to the web site's Feedback button...
> which only allows for TWO
> > CATEGORIES of communications: "Web Site Errors",
> or "Web Site Feedback".
> > It's ridiculous! It's like you're totally HIDING
> from your customers!
> >
> > (2) To the "Customer Support" lady, in India, that
> I spoke with... My
> > feedback was simply this: "We would like Dell to
> offer MORE computer models
> > in the USA with Ubuntu Linux pre-installed." She
> told me that my comment had
> > been submitted. After, I asked her to spell the
> words "Ubuntu Linux" back to
> > me. She said she had no idea what those words
> were... that I was saying. I
> > told her, "Those words ARE my suggestion/feedback.­
> If you did not get those
> > two words, you did NOT get my suggestion."
> >
> > (3) A friend of mine bought a "Dell printer" for
> use with her Ubuntu
> > laptop. It turns out that the Dell printer was, in
> fact, a Lexmark printer
> > which works ONLY with its own proprietary software
> ? and works ONLY with
> > Windows ? not Mac, and certainly not Ubuntu. I
> told her to return it and buy
> > an HP printer. She is very happy now. Please don't
> sell printers that do not
> > work with the operating systems you sell ? namely
> Ubuntu Linux.
> >
> > Anyway, it is PATHETIC that I must type this
> letter to you and send it via
> > old fashioned postal mail, in order for a Dell
> customer to get a message to
> > you. It's easier to contact Oprah Winfrey. I hope
> someone in the USA, who
> > can read English, will read this letter...
> >
> > Sincerely,
> >
> > Bruce Wagner
> >
> >
> >
> >
> >
> > --
> > Please Note: If you hit "*REPLY*", your message
> will be sent to *everyone*on this mailing list (
> > [address removed])
> > This message was sent by Bruce Wagner
> ([address removed]) from The New
> > York GNU/Linux Meetup Group
> <http://linux.meet...;­.
> > To learn more about Bruce Wagner, visit his/her
> member
>
profile<http://linux.meet...;­
> > To unsubscribe or to update your mailing list
> settings, click
> here<http://www.meetup...;­
> >
> >  Meetup Support: [address removed]
> > 632 Broadway New York NY 10012 USA
> >
> >
> >
> >
> >
> > --
> > Please Note: If you hit "*REPLY*", your message
> will be sent to *everyone*on this mailing list (
> > [address removed])
> > This message was sent by Chris Munns
> ([address removed]) from The New York
> > GNU/Linux Meetup Group
> <http://linux.meet...;­.
> > To learn more about Chris Munns, visit his/her
> member
>
profile<http://linux.meet...;­
> > To unsubscribe or to update your mailing list
> settings, click
> here<http://www.meetup...;­
> >
> >  Meetup Support: [address removed]
> > 632 Broadway New York NY 10012 USA
> >
> 



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