The social web has changed the way word of mouth marketing works. A single customer review can now reach thousands of people when posted to sites like Google+ Local, Yelp, Citysearch and dozens of other review platforms. Your business name is in the spotlight, and failure to monitor these review sites can severely affect your online reputation.
Join Steve Murphy from LocalVox as he explores the concept of Online Reputation Management and teaches your business how to take advantage of online reviews and testimonials to prosper online.
In this FREE seminar, you’ll learn:
- Why online reputation management is so important for local businesses
- Which directories and review sites to focus your attention on
- How to build a process to collect customer reviews at your location
- Training your staff to build a culture of review collection and management
- How to respond to reviews – both positive and negative
- Using your online reviews as a marketing tool to attract new customers
- Tracking and measuring your success over time
Join us for this informative workshop that will send you home with all the tools you need to get started with Online Reputation Management for your small business!