Online Reputation Management 101 - Protecting & Promoting Your Name Online

The social web has changed the way word of mouth marketing works. A single customer review can now reach thousands of people when posted to sites like Google+ Local, Yelp, Citysearch and dozens of other review platforms. Your business name is in the spotlight, and failure to monitor these review sites can severely affect your online reputation.

Join Steve Murphy from LocalVox as he explores the concept of Online Reputation Management and teaches your business how to take advantage of online reviews and testimonials to prosper online.

In this FREE seminar, you’ll learn:

  • Why online reputation management is so important for local businesses
  • Which directories and review sites to focus your attention on
  • How to build a process to collect customer reviews at your location
  • Training your staff to build a culture of review collection and management
  • How to respond to reviews – both positive and negative
  • Using your online reviews as a marketing tool to attract new customers
  • Tracking and measuring your success over time

Join us for this informative workshop that will send you home with all the tools you need to get started with Online Reputation Management for your small business!

Join or login to comment.

  • Madeline C.

    Hi Steve, Unforunately, I couln't attend this past event. My email address is [masked]. Could you send me the powerpoint presentation in .pdf form?

    Thanks alot.

    Madedline Case
    [masked]

    April 5, 2013

  • CYNTHIA

    Very good presenter. Lots of good tips. Like the new furniture arrangement!

    April 3, 2013

    • A former member
      A former member

      Yes, the new furniture is a great addition. Thanks for the kind words!

      April 5, 2013

  • Sevan T.

    I could not attend the presentation. Could you please email or post it on line. Thanks.

    April 4, 2013

    • A former member
      A former member

      Sure - shoot me an email at [masked]

      April 5, 2013

  • Chris K.

    Very informative with a great presenter!

    April 3, 2013

  • Madeline C.

    Unfortunately, due to other circumstances, I couldn't attend.

    April 3, 2013

  • Manon C.

    Hi Steve, is there a chance that there will be any cancellations for the Seminar tomorrow morning? My RSVP from two weeks ago did not go through. thank you, M

    April 2, 2013

  • A former member
    A former member

    Just curious is this a social media tips and management for online businesses? or People who do business online? Or more geared towards businesses that have multiple employees that use the social media to market to people?

    April 2, 2013

  • Lorenz S.

    How long will this seminar be?

    March 27, 2013

    • A former member
      A former member

      Hi Lorenz - should be about 45-60 minutes of edge-of-your-seat education, followed by an optional 30 minutes of questions/networking

      March 27, 2013

  • Yvonne

    Thanks for the reply, Steve. Sounds like pretty valuable info all the way around. Looking forward to it!

    March 27, 2013

  • Yvonne

    The focus/subject of the seminar has changed? I read something completely different here yesterday. It was:

    "- The Keys to Navigating the Social Media Landscape
    - How to Use the Top Sites and Where to Spend Your Time
    - How to Create Profiles for Your Business"

    Will this still be covered? Just curious.

    March 27, 2013

    • A former member
      A former member

      Hi Yvonne - Sorry about that, we changed the focus a bit to differentiate it from other sessions we've done in the past. There are still many fundamental similarities, only wiht more of a focus on reputation management and slightly less on social media strategy.

      March 27, 2013

  • A former member
    A former member

    As I mentioned in the invitation - if there are any brave souls out there willing to send their company name over, I'd be happy to include you in the presentation and offer direct tips for improving your online reputation management. Feel free to comment on this thread or send me a private message at [masked]. Thanks!

    March 27, 2013

  • Michael

    Looking forward to meeting everybody!

    1 · March 23, 2013

    • A former member
      A former member

      Same, looking forward to meeting you as well Michael!

      March 27, 2013

  • Kathryn

    Sorry, I can't make it something came up, was looking forward to it!

    1 · March 27, 2013

    • A former member
      A former member

      Oh sorry to hear that :( Make sure to follow up with me afterwards so we can get you the slides!

      March 27, 2013

  • Sonya M.

    Myself

    1 · February 27, 2013

  • Sonya M.

    Myself

    1 · February 27, 2013

  • Marc R.

    Looking forward to this!

    1 · February 21, 2013

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